Strutt ev¹c – Frequently Asked Questions
General Information
What makes the Strutt ev¹c different?
The Strutt ev¹c combines intelligent sensing technology with a four-motor Quad-Drive system designed to provide enhanced comfort, maneuverability, and assisted driving for everyday use.
What is the maximum user weight?
The Strutt ev¹c is designed for users weighing between 25 kg and 160 kg (55–352.7 lbs).
Can children use the Strutt ev¹c?
Children may use the ev¹c only with full parental or guardian awareness, accompaniment, and continuous adult supervision. Adults should prevent children from placing their hands, feet, or other body parts near openings, moving components, or other potential hazards.
Is there a subscription fee?
Core product features included with the ev¹c do not require a subscription. Certain cloud-based services, such as cellular connectivity, may involve separate services or requirements.
Does Strutt protect my privacy?
Strutt states that its cameras and sensors are designed to support necessary safety and functional features. Certain features activate only when enabled or authorized, and collected data is intended for product functionality and safety rather than unrelated advertising or marketing purposes.
Where can I find the serial number?
The serial number (SN) can be viewed through the onboard screen under the device information section. It is also located on the product itself beneath the seat cushion in the seat-module area.
Specifications
How much does the Strutt ev¹c weigh?
The ev¹c weighs approximately 140.7 lbs (63.8 kg) excluding the battery.
The main components are modular and can be separated for transportation.
What are the dimensions?
With the standard seat and backrest installed, the approximate dimensions are:
- Length: 41.2 inches
- Width: 23–26 inches
- Height: 34.3–38.7 inches
What is the maximum weight capacity?
The maximum recommended user weight is 352.7 lbs (160 kg).
How many motors does the ev¹c have?
The ev¹c uses a four-motor drive system, with two front steering motors and two rear drive motors.
Each rear drive motor can provide up to 1,000W peak power.
What is the maximum speed?
The ev¹c has five speed levels and can reach up to approximately 8 mph (13 km/h).
Actual permitted speeds may depend on local laws and regulations.
What incline can the ev¹c handle?
The ev¹c is designed to handle inclines of up to approximately 13°.
The intelligent incline system can adjust speed and acceleration based on the slope.
Does the ev¹c have turn signals?
The ev¹c does not currently have integrated turn signals. It does include a customizable horn function.
Does the ev¹c have storage?
Yes. The ev¹c includes storage beneath the seat.
Optional storage accessories are also available, including rear storage and side storage options.
Driving & Intelligent Features
How does the collision-avoidance system work?
The ev¹c uses a 360° sensing system to monitor its surroundings.
In Manual Mode, detected obstacles can trigger safety alerts through the joystick. In Co-Pilot and Co-Pilot+ modes, the system can assist with steering and may slow or stop the vehicle in supported situations when an obstacle is detected.
The driver must remain attentive and responsible for safe operation at all times.
Can the ev¹c detect people, pets, or low obstacles?
The sensing system is designed to detect a variety of obstacles, including certain low-to-the-ground objects such as feet and pets.
Detection depends on the object's size, shape, position, and surrounding conditions.
Can the ev¹c detect obstacles while reversing?
Yes. Co-Pilot mode can use the rear-facing camera and other sensing systems to assist while reversing.
Can I drive close to a table?
Yes. Co-Pilot mode is designed to help detect tables and obstacles and assist with positioning.
The armrests can also be flipped up, and the app can be used for remote micro-adjustments. When the armrests are raised, their integrated sensors are inactive, so additional caution is required.
Can the ev¹c drive on uneven ground?
Yes. The ev¹c is designed for paved surfaces as well as certain uneven surfaces and outdoor environments.
Can it drive on grass, gravel, or trails?
The ev¹c can handle surfaces such as sidewalks, gravel, bark, grass, and suitable trails.
Deep sand, mud, and other low-traction surfaces that may cause wheel slip are not recommended.
Can it go over curbs?
The ev¹c is designed to handle obstacles up to approximately 2 inches (50 mm).
App & Software
Do I need the Strutt app?
The Strutt app is required for the initial registration and activation of the vehicle.
After activation, the main driving modes, including Co-Pilot and Auto-Pilot, can be used without the app.
Does the Strutt app work on iPhone and Android?
Yes. The Strutt app supports both iOS and Android.
Does the ev¹c require an internet connection?
Not for all functions.
Core environmental sensing, path planning, and vehicle control are performed using onboard computing.
Certain cloud-based functions, such as the AI Assistant and over-the-air software updates, require an internet connection.
What happens if the internet connection is lost?
Core smart-driving functions are designed to continue operating using onboard computing.
Cloud-dependent features may become temporarily unavailable until an internet connection is restored.
How do I update the software?
Software updates can be installed through over-the-air (OTA) updates.
Connect the ev¹c to Wi-Fi, make sure the battery has sufficient charge, and follow the instructions displayed on the vehicle's screen.
How many maps can the ev¹c store?
The ev¹c can store up to five maps.
Each map can cover a single-level area within a maximum radius of approximately 150 meters from the mapping origin.
Does the ev¹c support eye-gaze or head control?
Currently, the ev¹c does not support eye-gaze, chin, or head-control input.
Additional control options may be considered through future integrations, but no specific availability date is currently confirmed.
Battery & Charging
What is the maximum range?
With the 640Wh Long-Range Battery, the stated maximum laboratory range is approximately 20 miles (32 km).
Actual range varies depending on speed, terrain, rider weight, operating conditions, and which intelligent features are active.
Why might my actual range be lower?
Real-world range can be affected by:
- Rider weight
- Speed
- Terrain
- Temperature
- Driving conditions
- Intelligent sensing features
- Standby power consumption
The ev¹c continues consuming some battery power while idle because its sensors and onboard systems remain active.
What is Range Mode?
Range Mode is designed to reduce standby and operating power consumption to help maximize available battery range.
When the vehicle is idle for extended periods, Sleep Mode can further reduce power consumption.
What is the range of the flight-safe battery?
The 288Wh Flight-Safe Battery has a stated estimated range of up to approximately 9 miles (14.5 km) under specified testing conditions.
Actual range will vary depending on use.
How long does the flight-safe battery take to charge?
Under standard ambient conditions, the flight-safe battery typically takes approximately:
- 1.2 hours to reach 80%
- 2–2.5 hours for a full charge
Charging may take longer at temperatures below 50°F (10°C) or above 104°F (40°C).
How long does the battery last?
The Strutt Long-Range Battery is rated for approximately 3,200 full charge cycles under the manufacturer's stated conditions.
How can I charge the battery?
The battery can be charged in two primary ways:
- Remove the battery and charge it through its charging port.
- Leave the battery installed and charge it through the charging port beneath the armrest cover.
Can the battery overcharge?
The official battery and charger system includes charging protection designed to stop charging when the battery reaches full capacity.
Only use the appropriate official charger. Third-party chargers should not be used.
Can I charge the ev¹c with a portable power station?
Yes, provided the power station meets the required electrical specifications.
The external power source should have a continuous AC output greater than 400W, with 500W or higher recommended.
An insufficient power source may cause charging interruptions or damage to the power station.
Comfort & Customization
Can the ev¹c be adjusted?
Yes. Several components can be adjusted to improve comfort, including:
- Backrest angle
- Backrest height
- Seat height
- Armrest width
- Armrest height
The armrests and footplate can also be folded to make transfers easier.
Can the backrest angle be adjusted?
Yes. The backrest can be manually adjusted to three incline positions:
Can I replace the seat cushion?
Yes. The seat cushion is removable and compatible replacement cushions may be used, provided they are suitable for the ev¹c.
Can the left and right armrests be switched?
Yes. The touchscreen/joystick control module can be positioned on either side to accommodate different user preferences.
Is a high-back or head-support option available?
A higher-back accessory designed to provide additional head support is in development.
Can I add accessories?
Yes. Optional accessories are available, including storage solutions, phone mounts, cup holders, and other accessories.
Weather & Outdoor Use
Is the Strutt ev¹c waterproof?
The ev¹c has an IPX5 water-resistance rating, while the battery has an IPX6 rating.
Water resistance does not mean the vehicle should be submerged or exposed to conditions beyond its specified rating.
Can I use the ev¹c outdoors?
Yes. The ev¹c is designed for indoor and outdoor environments, including suitable paved and uneven surfaces.
Always follow local regulations and operate the vehicle within appropriate environmental conditions.
Orders & Payments
What payment methods are accepted?
Strutt supports payment methods including:
- Visa
- Mastercard
- American Express
- Klarna
- PayPal
- Google Pay
- Apple Pay
- Shop Pay
Available payment methods may vary by location.
Does Strutt offer financing?
Installment options such as Klarna and Shop Pay Installments may be available, subject to provider approval and eligibility.
Available financing options are displayed at checkout.
Are taxes included in the listed price?
Standard shipping and applicable customs duties may be included where specified.
Sales tax and VAT may be additional depending on the customer's location and applicable regulations.
Remote areas and locations with restricted logistics access may also incur additional shipping charges.
Can I cancel my order?
Contact Revive Fitness Direct as soon as possible if you need to cancel an order.
Strutt's current cancellation terms provide:
- Within 12 hours: No cancellation fee.
- After 12 hours but before shipping: 5% cancellation fee.
- After shipping: Subject to the return policy, with applicable return shipping costs and a 15% cancellation fee.
- Shipment refused without prior notice: Additional 10% fee.
Warranty & After-Sales Support
Does the Strutt ev¹c have a warranty?
Yes. Strutt products purchased through official channels or authorized dealers are covered by applicable warranty protection for qualifying defects under normal use.
When does the warranty begin?
The warranty period begins on the product activation date recorded in Strutt's system.
How can I check my warranty status?
Provide the product serial number or proof of purchase to Revive Fitness Direct so the warranty status can be verified.
What is covered under warranty?
Warranty coverage generally applies to qualifying material and manufacturing defects occurring during the applicable warranty period under normal use and maintenance.
Specific coverage periods vary by component.
What is generally not covered?
Warranty coverage generally excludes:
- Improper use
- Failure to follow the user manual
- Accidents
- External impact
- Water damage or water ingress
- Unauthorized disassembly
- Unauthorized repairs
- Unauthorized modifications
- Normal wear and tear
- Consumable components
- Products outside the warranty period
- Second-hand products
How do I request warranty service?
Contact Revive Fitness Direct and provide:
- Product serial number
- Proof of purchase
- Description of the problem
- Photos or videos showing the issue
Additional information may be requested during the evaluation.
Will my warranty continue after a repair?
Yes. Repairs performed during the applicable warranty period do not eliminate the original warranty rights.
Replacement or repaired components are covered according to the applicable warranty terms.
Will my product be repaired or replaced?
Depending on the problem, Strutt may provide a repair, replacement module, replacement component, or another appropriate solution.
The ev¹c uses a modular design that can allow individual modules to be serviced or replaced rather than replacing the entire vehicle.
Can I repair the ev¹c myself?
Customers should not disassemble or repair the vehicle without authorization or guidance.
Unauthorized repairs or modifications may affect warranty eligibility.
Are warranty repairs free?
Repairs that qualify under the warranty are generally provided without repair charges.
Shipping or other costs may apply depending on the circumstances and location.
Issues caused by accidents, misuse, unauthorized modifications, or other excluded conditions may require paid service.
Service & Repairs
What information is needed for after-sales service?
Please provide:
- Product serial number
- Proof of purchase
- Description of the issue
- Photos or videos showing the problem
Additional information may be requested depending on the issue.
Are replacement parts available?
Strutt states that after-sales parts are prepared alongside production units to support local service and replacement needs.
How are software problems handled?
Software issues can be addressed through Strutt support, the Strutt app, or applicable technical support channels.
Remote assistance may be available depending on the issue.
How long do repairs take?
Repair time depends on the problem, diagnosis, parts availability, shipping, and service location.
Actual repair times can vary.
Do I have to pay for repair shipping?
Shipping responsibility depends on whether the issue is covered by warranty and the applicable service arrangement.
For issues outside warranty or caused by customer damage, the customer may be responsible for related shipping costs.
What repairs require payment?
Paid service may apply to:
- Products outside the warranty period
- Accident or impact damage
- Improper use
- Unauthorized repairs or modifications
- Replacement of normal wear or consumable components
- Other issues excluded from warranty coverage
Any applicable repair costs should be confirmed before paid service begins.
Getting Support
Who should I contact if I have a problem with my Strutt ev¹c?
For assistance with your purchase, product, warranty, returns, or after-sales service, contact:
Revive Fitness Direct
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
Please include your order number and product serial number whenever possible.
How quickly will I receive a response?
Strutt's official FAQ states that customer support generally responds within 1–2 business days. For purchases through Revive Fitness Direct, contact us directly and we will assist with your request.
