Last Updated: August 2026
At Revive Fitness Direct, we want customers to have a clear understanding of how refunds are handled. This Refund Policy explains when refunds may be issued, how refunds are processed, and when customers can expect refunded funds to appear in their accounts.
1. Refund Eligibility
Refunds may be available for eligible products returned in accordance with our Return Policy.
Our standard return period is 30 calendar days from the date of delivery.
To qualify for a refund, the returned product must meet the applicable requirements outlined in our Return Policy.
2. Refunds for Damaged, Defective, or Incorrect Products
If you receive a product that is:
Please contact our customer support team as soon as possible.
We will review the issue and, when appropriate, provide instructions for returning the product and processing the applicable refund or other resolution.
3. Refunds on Eligible Returns
For an eligible return, the product must be returned in accordance with our Return Policy.
Once the returned product has been received and reviewed, we will determine whether the return qualifies for a refund.
Approved refunds will be processed to the original payment method used for the purchase, unless another arrangement is required or permitted by the applicable payment provider.
4. Refund Processing Time
Once an eligible return has been received and approved, we generally process the refund within 14 business days.
After we process the refund, the time required for the funds to appear in your account may vary depending on your:
Revive Fitness Direct does not control the processing time imposed by your bank or payment provider after the refund has been issued.
5. Return Shipping Costs and Refunds
Return shipping costs depend on the reason for the return.
For eligible returns involving a damaged, defective, or incorrect product, we will work with the customer regarding the applicable return shipping arrangements.
For eligible change-of-mind returns, the customer may be responsible for the applicable return shipping costs.
Any applicable return shipping responsibility will be explained during the return process.
6. Original Shipping Charges
If an order includes a shipping charge, the treatment of that charge will depend on the reason for the return and the circumstances of the order.
Any applicable shipping charges and deductions will be communicated as part of the refund process.
7. Refunds for Canceled Orders
If you request cancellation before an order has entered processing and the cancellation can be accommodated, we will process any applicable refund to the original payment method.
If an order has already entered processing or has been shipped, cancellation may no longer be possible, and the applicable Return Policy may apply.
8. Partial Refunds
In certain circumstances, a partial refund may be appropriate based on the condition of a returned product or the specific circumstances of the order.
If a partial refund applies, we will explain the applicable amount or reason before processing the refund.
9. Refunds for Non-Returnable Products
Products identified as non-returnable or subject to specific return restrictions may not qualify for a refund except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.
Any product specific restrictions will be communicated on the relevant product page or through the applicable purchase terms.
10. How to Request a Refund
Before returning the product, please contact our customer support team.
Please provide:
Our team will review your request and provide the appropriate instructions.
Please do not send a product to a return address without first contacting our support team and receiving return instructions.
11. Refund Confirmation
After an approved refund has been processed, we will provide confirmation when applicable.
If you have not received your refund after the stated processing period and the expected bank/payment-provider processing time has passed, please contact us so we can assist.
12. Customer Support
If you have questions about shipping, delivery, or an existing order, please contact us.
Revive Fitness Direct
Revive Fitness Direct LLC
Business Address: 17988 Kent St NW Elk River, MN 55330 United States
Email:support@revivefitnessdirect.com
Phone:+1 (763) 639-5671
Customer Service Hours: Monday - Friday: 9:00 AM - 5:00 PM CST
We aim to provide timely assistance during our published customer service hours.