This Return and Refund Policy applies to all purchases made through the Revive Fitness Direct website.
Return Window: 30 days
Refund Processing Time: 14 days
Return Shipping Costs: Covered by the customer except for defective or damaged items
Restocking Fee: A restocking fee of 25% may be applied and is payable by the customer.
Revive Fitness Direct is owned and operated by Revive Fitness Direct LLC
For questions about returns and refunds, please contact our Customer Service team:
Email: support@revivefitnessdirect.com
Phone: +1-763-639-5671
Business Address:
17988 Kent St NW, Elk River, MN 55330, United States
Hours: Monday to Friday, 9 AM to 5 PM CST
Customers in the United States may request a return within 14 days of receiving the product, subject to the conditions outlined below.
Unused and Undamaged
The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging
The item must be returned in the original packaging with all labels and tags attached.
Proof of Purchase
A receipt or proof of purchase is required.
To initiate a return:
Contact Customer Service
Email us at support@revivefitnessdirect.com or call +1-763-639-5671 within 14 days of receiving your order.
Please include:
Your order number
The reason for the return
Return Authorization
After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
Package the Item Safely
Securely pack the item in its original packaging and include all accessories, manuals, and included items.
Include Documentation
Include the return authorization details provided by our support team.
Shipping Method
Ship the return within 7 days of receiving the return authorization.
We recommend using a trackable shipping method to ensure the package arrives safely.
Customer Responsibility
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Eligibility
Items must be unused and in original packaging
Return request must be made within 14 days of receipt. Total Return window is 30 days.
Refund
Refunds will be issued to the original payment method, minus any applicable restocking fees. Refund Processing time is 14 days.
Notification
Contact us within 48 hours of receiving the item.
Documentation
Provide photos or videos showing the damage or defect.
Resolution
We will offer either:
A replacement product
A full refund including return shipping costs
Notification
Please inform us immediately after receiving the order.
Resolution
We will arrange for the incorrect item to be returned at our expense and ensure the correct product is shipped.
If your order does not arrive within the estimated delivery time:
Please contact support@revivefitnessdirect.com.
We will investigate with the shipping carrier. If the package is confirmed lost, we will provide either:
A replacement product
A full refund
Before Shipment
Orders may be cancelled for a full refund if the order has not yet shipped.
After Shipment
If the order has already shipped, please follow the return procedure once the product is received.
The following items are non-returnable and non-refundable:
Custom or personalized products
Refunds are issued after the returned item has been received and inspected.
You will be notified via email whether your refund is approved or rejected.
Refunds will be processed to the original payment method used during purchase.
Processing may take up to 14 days, depending on your bank or payment provider.
Partial refunds may occur if:
Items are returned damaged or missing parts not due to our error
Items are returned after the allowed return window
Eligibility
We replace items if they are defective, damaged, or incorrect.
Process
To request an exchange, contact us at:
support@revivefitnessdirect.com
Shipping Costs
For defective or incorrect items, we cover the shipping cost
For change-of-mind exchanges, customers are responsible for shipping costs
Return Window
Returns must be reported and shipped within 30 days of receiving the product.
Return Processing
After receiving and inspecting the returned item, refunds will be processed within 14 days.
Refund Period
Once approved, it may take up to 14 days for the refund to appear in your account.
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
If you need assistance regarding returns or refunds, please contact us:
Email: support@revivefitnessdirect.com
Phone: +1-763-639-5671
Address: 17988 Kent St NW, Elk River, MN 55330, United States
By making a purchase on our website, you agree to this Return and Refund Policy.
Featured collections
