Refund policy

Return & Refund Policy
Last updated: October 13, 2026
1. 30-day returns
You can return most products within 30 calendar days of delivery. To qualify, the product
must be:

• unused, uninstalled and not assembled beyond what's needed to inspect it;
  
• in its original packaging, with all parts, accessories and manuals;
  
• returned with a Return Authorization (RA) number from us.

2. Products that cannot be returned
The following products can't be returned unless they arrive damaged or defective. Each
one is also marked on its product page:

• made-to-order or custom products (outdoor sauna cabins, custom spas, custom-sized items);
  
• hot tubs and spas that have been filled with water, and saunas or cold plunges that have been installed or wired;
  
• pressurized chambers that have been unpacked or used;
  
• personal-contact items that have been used (red light masks, caps, pads, blankets);
  
• gift cards and clearance items marked "Final Sale."
  

3. Damaged, defective or wrong items
If your product arrives damaged, is defective, or isn't what you ordered, contact us within
48 hours of delivery with your order number and photos. We will replace it, repair it, or
give you a full refund including all shipping costs, and we pay for the return. After 30
days, defects are covered by the manufacturer's warranty. We help you file the claim.

4. How to return

1. Email support@revivefitnessdirect.com or call +1 (763) 639-5671 with your order number, the product, the reason, and photos if relevant.
2. We reply within 1 business day with your RA number and return instructions. Many
   products return to the manufacturer's warehouse, so the return address is in your
   instructions. Please don't send items to our office address.
   
3. Pack the product securely in its original packaging and ship it within 14 days of
   receiving the RA.
   

5. Return shipping costs

• Damaged, defective or wrong item: we pay.
  
• Change of mind, parcel items: you pay return shipping, or we email you a prepaid label and deduct its cost from your refund.
  
• Change of mind, freight items: you pay the actual freight return cost. We quote it
  before you send the item back, so you can decide.
  
• We do not charge a restocking fee.
  

6. Refunds

• We inspect returns within 3 business days of receiving them and email you the result.
  
• Approved refunds are issued within 14 business days to your original payment
  method. Your bank may take a further 5–10 business days to post it.
  
• Amount: the full product price. Free shipping is not deducted, except for the changeof-mind return shipping costs in section 5.
  
• Partial refund: if an item comes back used, damaged by you, or missing parts, we may issue a partial refund. We will tell you the amount and the reason in writing first.
  

7. Exchanges
To exchange a product, request a return and place a new order. We'll refund the original
item once it is received.
8. Cancellations
You can cancel for a full refund until your order ships. Made-to-order items can be
cancelled free until production starts.
9. Contact
Revive Fitness Direct LLC · 17988 Kent St NW, Elk River, MN 55330· support@revivefitnessdirect.com · +1 (763) 639-5671 · Monday–Friday, 9:00 AM–5:00 PM CST