Return Policy
Last Updated: August 2026
At Revive Fitness Direct, we want customers to have clear information about returns before making a purchase. This Return Policy explains when an item may be returned, the requirements for an eligible return, return shipping responsibilities, and how to request a return.
1. Return Window
Eligible products may be returned within 30 calendar days of delivery.
The return period begins on the date the product is delivered to the customer.
2. Return Eligibility
To be eligible for a return, the product must generally:
Some products may have additional return requirements because of their size, condition, installation requirements, hygiene considerations, or other product-specific characteristics.
Any applicable product-specific return restrictions will be disclosed on the relevant product page or communicated before purchase.
3. Products That Cannot Be Returned
Certain products may not be eligible for return because of their nature, condition, installation, customization, hygiene requirements, or other applicable restrictions.
If a product is subject to a specific return restriction, applicable information will be provided on the product page or otherwise communicated to the customer before purchase.
4. Damaged, Defective, or Incorrect Products
If you receive a product that:
Please contact us as soon as possible after delivery.
Please provide:
We will review the issue and provide instructions for the appropriate resolution.
For products damaged, defective, or incorrectly supplied due to our error, we will work with the customer to determine an appropriate solution in accordance with our applicable return and refund procedures.
5. Change-of-Mind Returns
If you decide that you no longer want a product, ordered the wrong product, or otherwise wish to return an eligible product for reasons unrelated to damage, defect, or an error on our part, the return may be subject to the applicable return shipping costs and requirements.
The product must still meet the eligibility requirements described in this policy.
6. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
If the Product Is Damaged, Defective, or Incorrect
When the return is required because the product arrives damaged, is defective, or we sent the wrong product, Revive Fitness Direct will work with the customer regarding the applicable return shipping arrangements.
Change-of-Mind Returns
For eligible change-of-mind returns, the customer may be responsible for the applicable return shipping costs.
Any applicable return shipping charges will be explained as part of the return instructions.
7. How to Request a Return
To request a return, please contact our customer support team before sending the product back.
Please provide:
Our support team will review the request and, if the return is eligible, provide the applicable return instructions.
Do not send a product to a return address without first contacting our support team and receiving return instructions.
8. Return Inspection
Returned products may be inspected after they are received.
The product must meet the return requirements described in this policy.
If a returned product does not meet the applicable eligibility requirements, we will contact the customer regarding the available options.
9. Refunds
Once an eligible return has been received and approved, the refund will be processed according to our Refund Policy.
Refunds are generally issued by the original payment method used for the purchase.
Please refer to our Refund Policy for complete information about refund processing and timing.
10. Exchanges
If you would like to exchange an eligible product for another product, please contact our customer support team.
Exchange availability may depend on product availability and the specific circumstances of the request.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests may be accommodated before the order enters processing. Once an order has been processed or shipped, cancellation may no longer be possible.
If the order has already been delivered, the applicable return policy will apply.
12. Customer Support
If you have questions about this Return Policy or need assistance with a return, please contact us.
Revive Fitness Direct
Revive Fitness Direct LLC
Business Address: 17988 Kent St NW Elk River, MN 55330 United States
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
Customer Service Hours: Monday - Friday: 9:00 AM - 5:00 PM CST
We aim to provide clear assistance regarding return requests and related customer service matters.
13. Policy Updates
Revive Fitness Direct may update this Return Policy when necessary to reflect changes in our business practices or applicable requirements.
The current version of this policy will be published on this page with the applicable Last Updated date.