Shipping Policy
Last updated: October 13, 2026
Where we ship
We ship to the contiguous United States (48 states). ForAlaska, Hawaii, Puerto Rico and
APO/FPO addresses, contact us before ordering for a shipping quote; some large items
can't be delivered there. We do not ship internationally.
Shipping cost
Standard shipping is free on all orders to the contiguous United States. If a product has a delivery or installation fee (for example white-glove delivery, crane delivery or in-home
assembly), it is shown on the product page and at checkout before you pay.
How your order ships
Many of our products ship directly from the manufacturer's or authorized distributor's warehouse. Each product page shows which delivery type applies.
| Delivery type |
Typical products |
Processing |
Transit |
Total
(business
days) |
Parcel (UPS, FedEx, USPS)
|
Accessories, red light pads, small fitness gear, e-cooters
|
1–2 days |
2–7
days |
3–9 days |
Freight,curbside (LTL carrier)
|
Treadmills, rowers,
massage chairs, indoor
saunas, cold plunges,
e-bikes, hot tubs |
2–5 days |
5–16
days |
7–21 days |
| Made to order |
Outdoor sauna cabins,
custom spas, hardshell chambers, boats
|
Production time
shown on the
product page (usually
4–12 weeks)
|
5–16
days
|
Shown on
product page |
Orders placed before 12:00 PM CST on a business day start processing the same day.
Weekends and US federal holidays are not business days.
Freight deliveries
- The carrier calls or emails you to schedule a delivery appointment. Please give a phone number that can receive calls and texts.
- Freight delivery is curbside: the driver brings the item to the end of the truck or your driveway. Someone 18 or older must be present to sign.
-
Inspect the packaging before you sign. If it's damaged, write "damaged" on the
delivery receipt, take photos, and contact us within 48 hours. If an item is badly
damaged, you may refuse the delivery and we will send a replacement at no cost.
- If a scheduled delivery is missed, the carrier may charge a redelivery fee.
Tracking
You receive a tracking number or freight PRO number by email once your order ships. You can also check status on our Track Your Order page. Orders with several items may arrive in separate shipments.
Address changes and cancellations
Please check your address at checkout. We can change it or cancel the order free of
charge until it ships. Made-to-order items can be cancelled free of charge until production
starts.
Lost or damaged shipments
Contact us within 48 hours of delivery for damage, or if tracking hasn't updated for 7
business days. Send your order number and photos. We will file the claim with the carrier and send a replacement or a full refund.
Contact
Revive Fitness Direct LLC · 17988 Kent St NW, Elk River, MN 55330 ·
support@revivefitnessdirect.com · +1 (763) 639-5671 · Monday–Friday, 9:00 AM–5:00 PM CST
