At Revive Fitness Direct (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://revivefitnessdirect.com/.
Revive Fitness Direct is owned and operated by Revive Fitness Direct LLC
Countries We Ship To
United States
Future Expansion
We are continually working to expand our shipping destinations. Please check back regularly for updates.
Domestic Shipping (USA)
Standard Shipping:
Free USA shipping on most orders. Any order with an exception, will have this on the product page and at checkout
No Hidden Fees
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time
Orders placed before 5:00 PM CST will begin processing the same day.
Standard Shipping:
2-7 business days
TOTAL DELIVERY TIME (Order handling and Tranist is 3-9 business days)
Notes
Delivery times are estimates and may vary due to factors beyond our control such as weather conditions, carrier delays, or logistics issues.
Reliable Carriers
We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers:
USPS
UPS
FedEx
Shipment Tracking
All orders include tracking information which will be provided via email once your order has shipped.
Insurance
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
Tracking Information
After your order has been shipped, you will receive an email containing:
Tracking Number
Carrier Name
Link to Track Your Package
How to Track Your Order
You can track your shipment using the link provided in your shipping confirmation email.
Assistance
If you have questions or need assistance with tracking, please contact our customer support team.
Delayed Delivery
If your package is delayed beyond the estimated delivery time, please contact us at:
support@revivefitnessdirect.com
Lost Packages
If your tracking information indicates that your package was delivered but you have not received it:
Verify the shipping address provided
Check with neighbors or building management
Contact us for further assistance
Reporting Damage
If your package arrives damaged:
Take photos of the damaged packaging and items
Contact us within 7 days at
support@revivefitnessdirect.com
Resolution
We will work with you to arrange a replacement or refund when appropriate.
Reporting Missing Items
If any items are missing from your order:
Contact us within 7 days of receiving your package
Provide your order number and details of the missing items
Resolution
We will investigate and resolve the issue promptly by sending the missing item or issuing a refund if necessary.
Returns
Returns are accepted within 30 days of receiving your order.
Conditions for Returns
Items must be:
Unused
Undamaged
In original packaging
Certain items (such as personalized products) may not be eligible for return.
Return Shipping Costs
Customer Responsibility:
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Restocking Fee: A restocking fee of 25% may be applied and is payable by the customer.
Company Responsibility:
If the return is due to our error, we will cover return shipping costs.
Refunds
Refunds are processed within 14 days after receiving the returned item and will be issued to the original payment method.
Address Accuracy
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages
If a package is returned due to an incorrect address:
We will contact you to arrange reshipment
Additional shipping charges may apply
If you have any questions regarding shipping, please contact us:
Customer Support Email:
support@revivefitnessdirect.com
Customer Support Phone:
+1-763-639-5671
Business Address:
Revive Fitness Direct
17988 Kent St NW, Elk River, MN 55330, United States
Customer support hours are Monday through Friday, 9 AM – 5 PM CST.
We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon being posted on our website. We encourage customers to review this page periodically.
Thank you for shopping with Revive Fitness Direct.
We appreciate your business and are committed to providing exceptional service.
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