Frequently Asked Questions
1. What is Revive Fitness Direct?
Revive Fitness Direct is a fitness, recovery, and wellness equipment retailer operated by Revive Fitness Direct LLC. We offer a selection of equipment for home gyms, fitness professionals, training facilities, and wellness-focused customers.
2. Where does Revive Fitness Direct ship?
We currently ship within the United States.
Shipping availability may vary depending on the specific product and delivery address. Any applicable shipping restrictions or charges will be shown on the relevant product page or during checkout.
3. How long does shipping take?
Orders are generally processed within 1 - 2 business days, Monday through Friday.
After shipment, estimated transit time is generally 2 - 7 business days.
The estimated total delivery time is approximately 3 - 9 business days.
Delivery estimates may vary because of carrier delays, holidays, weather, or other circumstances outside our reasonable control.
4. How much does shipping cost?
We offer free shipping within the United States on most orders.
If a particular product or order has a shipping exception or applicable shipping charge, the applicable information will be displayed on the product page and/or during checkout before you complete your purchase.
5. Can I track my order?
Yes.
Once your order has been shipped, you will receive a shipping confirmation with available tracking information.
You can use the tracking information to monitor the progress of your shipment.
6. What payment methods do you accept?
Depending on availability at checkout, we accept:
Available payment options may vary depending on the customer's device, location, eligibility, and checkout availability.
7. What is your return policy?
Eligible products may generally be returned within 30 calendar days of delivery, subject to the requirements and exclusions described in our Return Policy.
Products must meet the applicable return requirements before a refund can be issued.
8. How do I request a return?
Please contact our customer support team before sending a product back.
Include:
Our team will review your request and provide the appropriate return instructions.
9. Who pays for return shipping?
Return shipping responsibility depends on the reason for the return.
For products that are damaged, defective, or incorrectly supplied, we will work with the customer regarding the applicable return shipping arrangements.
For eligible change-of-mind returns, the customer may be responsible for applicable shipping costs.
10. How long does a refund take?
Once an eligible return has been received and approved, we generally process the refund within 14 business days.
Refunds are generally issued to the original payment method.
After the refund is processed, your bank or payment provider may require additional time to make the funds available in your account.
11. What happens if my order arrives damaged?
Please contact us as soon as possible and provide:
Our customer support team will review the issue and assist with the appropriate next steps.
12. What if I receive the wrong product?
Please contact us as soon as possible after delivery.
Provide your order number and information about the product you received. Our team will review the order and assist with the appropriate resolution.
13. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible after placing it.
We may be able to accommodate a cancellation before the order enters processing. Once an order has been processed or shipped, cancellation may no longer be possible.
14. What products do you sell?
Revive Fitness Direct offers products across fitness, recovery, and wellness categories, including:
Product availability may change over time.
15. Is Revive Fitness Direct a medical provider?
No. Revive Fitness Direct is a retailer of fitness, recovery, and wellness equipment.
Information provided on our website is for general product and shopping information and is not intended to provide medical advice, diagnosis, or treatment.
16. How can I contact Revive Fitness Direct?
You can contact our customer support team using:
Revive Fitness Direct
Revive Fitness Direct LLC
Business Address: 17988 Kent St NW Elk River, MN 55330 United States
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
Customer Service Hours: Monday - Friday: 9:00 AM - 5:00 PM CST
We aim to help during our published customer service hours.
17. Where can I find your policies?
You can review our website policies for additional information about:
Please review the applicable policy for the complete terms relating to your order or use of our website.