Frequently Asked Questions
About Rollz
Who is Rollz?
Rollz is a Dutch company that has developed ergonomic and innovative mobility products since 2010. Its products are designed to provide mobility, stability, safety, and comfort.
What products does Rollz offer?
Rollz offers several mobility products, including the Rollz Motion, Rollz Air, Rollz Motion Performance, Rollz Motion Rhythm, Rollz Motion Electric, and Rollz Flex, along with a range of accessories.
Where are Rollz products manufactured?
Rollz products are manufactured in Taiwan by a family-owned manufacturing company that has worked with Rollz for many years.
Who can use Rollz products?
Rollz products are designed for people who need additional mobility support. Different models are designed for different mobility needs, including walking assistance, resting, wheelchair conversion, outdoor use, and specialized walking support.
Where can I find the product manual?
A manual is included with your product. Digital versions of Rollz manuals are also available online if the original manual has been misplaced.
Rollz Air
What is the Rollz Air designed for?
The Rollz Air is a lightweight rollator designed to provide walking support for people with limited mobility.
What sizes are available?
The Rollz Air is available in three sizes:
- Small: For users approximately 4'5"–5'7"
- Regular: For users approximately 5'3"–6'7"
- Wide: For users approximately 5'3"–6'7", with a wider seat
How much does the Rollz Air weigh?
Approximate weights are:
- Small: 10.9 lbs
- Regular: 11.1 lbs
- Wide: 11.5 lbs
What is the storage capacity?
The Small and Regular models have two bags with a combined capacity of approximately 15 liters / 8 kg (17.6 lbs).
The Wide model has two bags with a combined capacity of approximately 20 liters / 10 kg (22 lbs).
What is the maximum user weight?
All Rollz Air sizes support users up to 385 lbs (175 kg).
Can the Rollz Air be used indoors and outdoors?
Yes. Its shock-absorbing tires are designed for both indoor and outdoor use.
What accessories are available for the Rollz Air?
Available accessories include back support, cane holder, tray, seat cover, and light.
What colors are available?
The Rollz Air is available in:
How do I fold the Rollz Air?
To fold the Rollz Air:
- Remove items from the storage bags.
- Pull the strap located at the edge of the seat upward.
- Secure the elastic locking band around the opposite seat tube.
To unfold it, remove the elastic band, move the seat tubes outward, and push the tubes down until they click into position.
Rollz Flex
What is the Rollz Flex designed for?
The Rollz Flex is a lightweight rollator with a large waterproof storage bag. It provides walking support while also functioning as a convenient shopping and carrying aid.
What sizes are available?
The Rollz Flex comes in two sizes:
- Regular: Approximately 5'1"–6'5"
- Small: Approximately 4'7"–5'3"
The Small model has five handlebar height positions, while the Regular model has six.
How much does the Rollz Flex weigh?
The Rollz Flex weighs approximately 15–17 lbs, depending on the configuration.
What is the maximum user weight?
The maximum user weight is 275 lbs.
Only one person should sit on the Rollz Flex at a time, and the parking brake should be engaged whenever the user sits down.
How much can the storage bag hold?
The Rollz Flex storage bag can hold approximately 15 lbs of belongings.
Is the Rollz Flex a real rollator?
Yes. Although its appearance is similar to a shopping cart, the Rollz Flex is a fully certified rollator walker.
How do I fold the Rollz Flex?
The Rollz Flex can be folded and unfolded quickly without tools. Refer to the product manual for detailed folding instructions.
How do I clean the Rollz Flex bag?
The inner bag can be removed and machine washed at temperatures up to approximately 80°F.
Do not iron, bleach, dry clean, or machine dry the inner bag.
The outer bag can be cleaned with a soft damp cloth and mild detergent.
How does the Rollz Flex handlebar provide support?
The handlebar can be adjusted to different positions depending on the user's needs.
The forward-facing position provides the greatest walking support and is the certified rollator position. A more tilted, stroller-like position provides less support.
Rollz Motion
What is the Rollz Motion?
The Rollz Motion is a 2-in-1 rollator walker and wheelchair. It allows the user to walk with support and then convert the rollator into a wheelchair when they need to rest.
What is the difference between the Rollz Motion and Motion Small?
The Regular Rollz Motion is designed for users approximately 5'3"–6'3".
The Motion Small is designed for users approximately 4'11"–6'1" and has a frame that is approximately two inches lower.
How much does the Rollz Motion weigh?
The Rollz Motion and Motion Small weigh approximately 25.55 lbs.
The wheelchair package weighs approximately 7.5 lbs and can be left at home when it is not needed.
What is the maximum user weight?
The maximum weight capacity is 275 lbs.
Only one person should use the seat at a time.
How do I fold the Rollz Motion?
Before folding, empty the storage bag if equipped and remove the wheelchair package and seat cushion.
Locate the red button beneath the seat and push it upward so the seat partially lifts. Then press the two sides of the frame toward each other.
How do I unfold the Rollz Motion?
Pull the two sides of the frame apart. Once almost fully unfolded, push the seat down until it clicks into the frame. Replace the seat cushion before use.
Where should I keep the wheelchair package when using the Rollz Motion as a rollator?
You can leave the wheelchair package at home, carry it folded behind the rollator, or use the included 3-in-1 holder to position it above the seat.
How do I adjust the footrests?
Use the supplied Allen key to loosen the footrest screw and adjust the height.
When seated, your thighs should rest against the seat and your feet should rest comfortably on the footrests. Tighten the screw after adjustment.
Can I take the Rollz Motion on an airplane?
Yes. The Rollz Motion can be folded into a compact package.
It is recommended to use the rollator until reaching the gate and then ask airline staff to store it during the flight. A travel cover can be used if checking the rollator as luggage.
Can I remain seated in a Rollz Motion inside a wheelchair taxi?
No. The Rollz Motion is not designed for the user to remain seated in it during transportation in a wheelchair taxi.
What comes with the Rollz Motion?
The Rollz Motion includes:
- Wheelchair package
- 3-in-1 holder
- Adjustable footrests
Rollz Motion Performance
What is the Rollz Motion Performance?
The Rollz Motion Performance is an outdoor-focused version of the Rollz Motion. It combines a rollator walker and wheelchair with air-filled tires designed to provide greater comfort on uneven surfaces.
It also features enhanced armrests, additional wheelchair seat padding, and reflective details for improved visibility.
How do I inflate the tires?
The tires can be inflated using a hand pump or car-tire pump.
Recommended maximum pressures are approximately:
- Front tires: 65.3 PSI / 4.5 Bar
- Rear tires: 26.3 PSI / 2.5 Bar
What is the maximum user weight?
The maximum user weight is 275 lbs.
Only one person should sit on the product at a time.
What colors are available?
The Rollz Motion Performance is available in colors including Jungle Green and Ruby Red.
Is it available in different sizes?
Yes. The Rollz Motion Performance is available in Small and Regular sizes.
Rollz Motion Rhythm
What is the Rollz Motion Rhythm?
The Rollz Motion Rhythm is designed for people with Parkinson's disease and other neurological conditions.
It uses three adjustable walking cues:
- Vibration
- Metronome
- Laser line
These cues can help establish or initiate a walking rhythm.
How much does it weigh?
The Rollz Motion Rhythm weighs approximately 25.6 lbs.
What is the maximum user weight?
The maximum user weight is 275 lbs.
Only one person should sit on the seat at a time.
How do I fold the Rollz Motion Rhythm?
The folding process is similar to the Rollz Motion. Before folding, make sure the bag underneath the seat is empty except for the module cables.
Can the Rollz Motion Rhythm be used as a wheelchair?
Yes. With the optional wheelchair package, the Rollz Motion Rhythm can be converted into a wheelchair so the user can sit while being pushed by another person.
Rollz Motion Electric
What is the Rollz Motion Electric?
The Rollz Motion Electric is a 3-in-1 mobility device that functions as a rollator walker, transport chair, and electric wheelchair.
Electric wheelchair mode provides both assisted-push and joystick-control options.
What is the maximum user weight?
The maximum user weight is 220 lbs (100 kg).
Only one person should use the seat at a time.
How much does it weigh?
The Rollz Motion Electric weighs approximately 49.8 lbs (22.6 kg) including the battery.
The wheelchair package adds approximately 9.5 lbs (3.4 kg).
What is the driving range?
The estimated range is approximately 9.3 miles per full battery charge.
Actual range can vary based on user weight, terrain, driving behavior, and other conditions.
How fast can it travel?
Maximum speeds vary by driving mode:
- Joystick: approximately 0.8–3.7 mph
- Reverse: approximately 0.6–1.4 mph
- Push assistance: approximately 1.9–3.4 mph
How do I charge the battery?
The battery is located in the basket beneath the seat.
Connect the supplied charger to the charging port beneath the joystick controller and then connect the charger to a wall outlet.
The indicator is red while charging and green when fully charged. A full charge generally takes approximately 4–5 hours.
What conditions should I avoid?
The Rollz Motion Electric should not be exposed to temperatures below 23°F (-5°C) or above 113°F (45°C).
It should not be used on stairs or rough surfaces such as gravel, grass, sand, mud, or forest terrain.
Avoid exposure to water, rain, snow, ponds, and other wet environments.
What slope limits apply?
When operating in electric wheelchair mode, slopes should not exceed approximately 3° / 5.25%.
When used as a walker:
- Downhill: maximum approximately 15° / 26.8%
- Uphill: maximum approximately 7° / 12.3%
- Side slopes: maximum approximately 3.5° / 6.1%
Not every curb is suitable for the device.
Can I remain seated in the electric wheelchair during transportation?
No. The Rollz Motion Electric is not designed to be used as a seat inside a taxi, bus, car, or other motor vehicle.
Who can use the Rollz Motion Electric?
The device is intended for users up to 220 lbs (100 kg) and approximately 5'3"–6'3" in height.
It is designed for people with limited mobility and is best used on hard, relatively flat surfaces.
Who should not use the Rollz Motion Electric?
The device may not be suitable for individuals with:
- Visual perception problems that make it difficult to identify obstacles
- Severe balance problems preventing safe rollator use
- Disorientation or dizziness while walking or sitting
- Inability to stand for at least five minutes while using a walker
- Difficulty sitting safely and comfortably
- Impaired hand function
- A body weight above 220 lbs / 100 kg
The user must be physically and mentally capable of operating the device and converting it between configurations. Assistance should be provided when necessary.
Can the Rollz Motion Electric be used without the motor?
Yes. When the electric system is switched off, it can still function as a manual walker and transport chair.
Can I travel with the Rollz Motion Electric by airplane?
Air travel is possible, but the battery requires special airline and transportation precautions. Check the applicable airline requirements before traveling.
Which wheels are powered?
The rear wheels are powered by the motor.
Rollz Accessories
What accessories are available for Rollz Motion?
Available accessories include:
- Back support
- 3-in-1 holder
- Shopper bag
- Travel cover
- Cup holder
- Seat basket
- Tray
- Drag brakes
- Umbrella
- Seatbelt
- Wheelchair package
- Light
Accessories designed for the Rollz Motion can also be compatible with the Motion Performance and Motion Rhythm, depending on the accessory.
What does the back support do?
The back support provides additional support when resting on the rollator without using the wheelchair package.
What is the 3-in-1 holder?
The 3-in-1 holder allows the wheelchair package to be positioned above the seat for additional walking space. It can also hold a cane and bag.
What is the Rollz Motion shopper?
The shopper attaches to the Rollz Motion frame when the rollator is in walking position. It can also be removed and carried over the shoulder.
It has approximately 3.5 gallons of storage capacity and includes a zippered pocket.
What is the travel cover used for?
The travel cover protects the Rollz Motion from scratches and damage during transportation.
What does the cup holder do?
The cup holder attaches to the frame and can hold a small bottle or drink.
Remove any drink before folding the rollator.
What is the seat basket?
The seat basket provides storage underneath the seat. It is included with certain models such as the Motion Rhythm and Motion Performance.
What is the tray used for?
The tray is designed primarily for indoor use and provides a convenient surface for carrying items such as food and drinks.
What are drag brakes?
Drag brakes are designed to slow the rollator when the user tends to walk quickly. They can be adjusted to control the amount of resistance.
Drag brakes are not compatible with the Rollz Motion Performance.
Is the Rollz seatbelt a safety belt?
The seatbelt provides additional security while using the wheelchair package, but it is not a safety belt designed for vehicle transportation.
What does the wheelchair package do?
The wheelchair package allows compatible Rollz rollators to be converted into a wheelchair.
It is included with the Rollz Motion and Motion Performance and is available as an accessory for the Motion Rhythm.
What does the Rollz light do?
The light improves visibility when walking in dark conditions. It illuminates the area in front of the user while also providing a rear red light.
Rollz Flex Accessories
What accessories are available for the Rollz Flex?
Available accessories include:
- Cane holder
- Shopping hooks
- Umbrella
- Tray
- Light
- Back support
What does the cane holder do?
The cane holder allows you to carry a walking cane with the Rollz Flex.
How much can the shopping hooks carry?
Each shopping hook can carry approximately 12 lbs.
Can the Rollz Flex umbrella be used at every handlebar height?
The umbrella can be attached to the frame, but it cannot be used when the push bar is set to its lowest height.
What does the Rollz Flex light do?
The light improves visibility in dark conditions by illuminating the area in front of the rollator while providing a red light toward the rear.
What does the Rollz Flex back support do?
The back support provides additional comfort when sitting on the Rollz Flex and can remain attached when the rollator is folded.
Rollz Service & Warranty
What is the Rollz warranty?
Rollz states that its products have a two-year warranty. Specific warranty conditions can vary by country and product, so customers should refer to the applicable product manual.
For products purchased from Revive Fitness Direct, customers should contact us for warranty assistance.
Why should I register my Rollz product?
Registering the product can help streamline future service requests. Rollz also uses product registrations for promotional drawings.
What should I do if my Rollz product has a defect?
Contact Revive Fitness Direct if you purchased the product from us. We can assist with the warranty or service process and coordinate with the manufacturer when necessary.
Where can I find the serial number?
For the Rollz Motion, the serial number is located underneath the seat cushion.
For the Rollz Flex, the serial number is located on the cross hinge underneath the seat.
Can I get service after the two-year warranty expires?
Yes. Rollz products can continue to be serviced after the warranty period. Repairs performed after the warranty expires are subject to applicable service and repair charges.
Can I order a customized Rollz product?
Rollz currently does not offer customized products. Customers may contact the company regarding specific needs or requests to determine whether an appropriate solution is available.
Contact Revive Fitness Direct
For questions about Rollz products purchased from Revive Fitness Direct:
Revive Fitness Direct
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671