Frequently Asked Questions
About A La Cruz
What is A La Cruz?
A La Cruz is an outdoor cooking brand specializing in open-fire grills, fire pits, ovens, camping equipment, and grilling accessories. The brand focuses on traditional Argentine-style fire cooking and handcrafted outdoor cooking equipment.
What types of products does A La Cruz offer?
A La Cruz offers a variety of outdoor cooking products, including:
- Open-fire grills
- Argentine-style grills
- Fire pits
- Outdoor ovens
- Camping equipment
- Grill accessories
- Grill sets
The available collection includes models such as the Facon, Gran Campero, Campero, Cuyano, and other specialty outdoor cooking products.
Are A La Cruz grills designed for outdoor use?
Yes. A La Cruz grills are designed for outdoor cooking and open-fire use.
Customers should always operate the equipment in a suitable outdoor environment and follow appropriate fire-safety practices.
Grills & Features
What makes A La Cruz grills different?
A La Cruz grills combine heavy-duty iron construction with traditional Argentine open-fire cooking techniques.
Several models feature large cooking surfaces, adjustable or interchangeable accessories, wheels or handles for mobility, and rustic materials such as reclaimed or recycled wood.
What is an open-fire grill?
An open-fire grill is designed to cook food directly over an open wood or charcoal fire rather than relying on a conventional enclosed gas or charcoal grill.
A La Cruz specializes in this style of cooking, allowing users to grill, sear, roast, and prepare different foods around an open fire.
Are A La Cruz grills customizable?
Many A La Cruz models can be configured with different cooking accessories and options.
Depending on the model, available accessories can include:
- Circular grills
- Half grills
- Quarter grill/quarter plate configurations
- Discos
- Provoleteras
- Press Crosses
- Grill shovels
- Gloves
- Wooden side tables
- Pajarera accessories
Specific options vary by product.
What is included with my grill?
The included equipment depends on the model and configuration selected.
For example, the Gran Campero is available in Standard, Full Classic, and Full Plus configurations with different combinations of cooking accessories.
Always review the individual product listing and selected configuration to confirm exactly what is included.
Can I purchase additional accessories?
Yes. A La Cruz offers a wide selection of accessories separately, including grills, discos, crosses, half grills, provolone pans, grill shovels, and other cooking equipment.
Product Size & Weight
Are A La Cruz grills heavy?
Yes. Many A La Cruz grills are substantial, heavy-duty outdoor cooking products.
For example:
- Campero: approximately 90 kg
- Gran Campero: approximately 100 kg
- Gran Campero Full Pajarera: approximately 120 kg
- Facon Full Pajarera: approximately 130 kg
Weights vary by model and configuration.
How large are the grills?
Dimensions vary by model.
For example:
- Campero: approximately 47-inch diameter
- Gran Campero: approximately 47-inch diameter
- Facon: approximately 51-inch diameter
- Cuyano: approximately 40-inch diameter
- Campero 75: approximately 30-inch diameter
Always check the individual product listing before purchasing to ensure the grill will fit your intended space.
Do the grills have wheels?
Some models are equipped with wheels or handles to make positioning and movement easier.
For example, the Gran Campero uses two large wheels, while the Campero uses a single-wheel design.
Shipping & Delivery
Do you offer free shipping?
Yes. A La Cruz currently advertises free shipping in the United States on orders over $450.
Certain product listings also state that free shipping is available in the United States and Mexico on orders over $450.
How long does delivery take?
A La Cruz product listings state that deliveries generally take 5–12 days, with delivery potentially taking up to three weeks.
Delivery times are estimates and may vary depending on the destination, carrier, and other circumstances.
Will my order take longer because the product is large?
Large and heavy products may require specialized handling and transportation.
Customers should be prepared for delivery requirements that may differ from those of standard parcel shipments.
Where does A La Cruz ship?
A La Cruz sells and ships products internationally, with its website specifically indicating availability in the United States and Mexico.
Shipping availability can vary by product and destination.
Care & Maintenance
Will the black paint wear over time?
Yes. A La Cruz specifically notes that the black paint on its products may wear with use and may require maintenance over time.
This is considered a normal maintenance consideration for products exposed to fire and outdoor conditions.
Does exposure to fire affect the grill?
A La Cruz grills are designed for cooking over fire. Because the equipment is exposed to high temperatures during normal use, finishes and surfaces may naturally change over time.
Regular inspection and appropriate maintenance can help preserve the equipment.
How should I maintain my grill?
Follow the care and maintenance instructions provided with your specific product.
Because maintenance requirements can vary based on the grill's finish, materials, and frequency of use, customers should follow model-specific recommendations.
Can I leave my grill outdoors?
A La Cruz products are designed for outdoor use, but prolonged exposure to weather can affect materials and finishes.
Where available, use an appropriate cover and protect the grill from excessive moisture and harsh environmental conditions.
Returns & Cancellations
Can I cancel my order?
Orders may be canceled within 24 hours of placing the order, according to the published A La Cruz refund policy.
Payment-processing fees charged by the customer's payment method may not be refundable.
Can I return my grill if I change my mind?
A La Cruz's published return policy provides a 10-day return period for product dissatisfaction.
The product must be unused, remain in the same condition in which it was received, and not have its composition or shape altered.
Contact Revive Fitness Direct before sending anything back.
Can I return a grill after using it?
No. The published dissatisfaction return terms require the product to be unused and in the same condition in which it was received.
Who pays for return shipping?
Customers may be responsible for applicable return shipping costs unless the return is being handled because of a verified product or shipping issue.
Because many A La Cruz products are large and heavy, return transportation can be significant.
Warranty & Product Support
Does A La Cruz offer a warranty?
A La Cruz's current website does not publish a general warranty period or comprehensive manufacturer warranty policy.
If you experience a product defect or issue, contact Revive Fitness Direct so we can review the situation and determine the appropriate next steps.
What if my product arrives damaged?
Contact Revive Fitness Direct as soon as possible and provide photographs or video of:
- The product
- Packaging
- Shipping label
- Any visible damage
Keep the original packaging until the issue has been reviewed.
What information do I need for a product claim?
Please provide:
- Order number
- Product name
- Date of purchase
- Description of the issue
- Photos or video of the issue
- Photos of the packaging, if applicable
Is normal paint wear covered?
Normal paint wear may occur with use, particularly on products exposed to fire and high temperatures.
A La Cruz specifically notes that black paint may wear with use and may require maintenance.
Choosing the Right Grill
Which A La Cruz grill is best for a small space?
The Cuyano and Campero 75 are among the more compact options in the A La Cruz collection.
The Cuyano has an approximately 40-inch diameter, while the Campero 75 has an approximately 30-inch diameter.
Which grill is best for larger gatherings?
Larger models such as the Gran Campero and Facon provide substantially larger cooking areas.
The Facon, for example, has an approximately 51-inch diameter cooking structure, while the Gran Campero is approximately 47 inches in diameter.
Can I add accessories later?
Many A La Cruz grills are designed to work with additional accessories, allowing you to expand or customize your cooking setup over time.
Compatibility depends on the specific grill model.
Contact & Support
Who should I contact if I have questions about my order?
For questions about ordering, shipping, returns, product issues, or general support, contact:
Revive Fitness Direct
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
We recommend contacting us before making modifications, arranging a return, or attempting significant repairs to your equipment.