Limited Warranty Policy
At Revive Fitness Direct, we stand behind the quality of our products. This Limited Warranty covers manufacturing defects and defects in materials or workmanship under normal use and maintenance.
All eligible e-bikes sold by Revive Fitness Direct include:
- One (1) Year Limited Warranty on covered components.
- Five (5) Year Limited Warranty on the frame.
Warranty Eligibility
This Limited Warranty applies only to products purchased within the United States directly from Revive Fitness Direct or an authorized dealer.
The warranty is valid only for the original purchaser and is non-transferable. The warranty period begins on the date the product is received and terminates immediately upon:
- Expiration of the applicable warranty period; or
- Sale, transfer, or ownership change of the product,
whichever occurs first.
Proof of purchase is required for all warranty claims.
Covered Components
During the applicable warranty period, the following components are warranted to be free from defects in materials and workmanship:
- Lithium-ion battery
- Front fork
- Stem
- Handlebars
- Headset
- Braking system
- Lights
- Bottom bracket
- Crankset
- Pedals
- Rims
- Wheel hubs
- Freewheel
- Derailleur
- Motor
- Throttle
- Controller
- Wiring harness
- LCD display
- Kickstand
- Reflectors
- Hardware and fasteners
Each of the above is referred to as a "Covered Component."
Exclusions
This Limited Warranty does not cover:
Normal Wear and Tear
Items subject to normal wear and replacement, including but not limited to:
- Tires
- Tubes
- Saddles
- Grips
- Brake pads
- Chains
- Cables
- Cosmetic finishes
Battery Performance Degradation
Normal battery capacity reduction and aging over time are not considered defects. Batteries that experience diminished performance due to regular use are not covered unless a manufacturing defect is present.
Improper Use or Maintenance
Damage resulting from:
- Misuse, abuse, negligence, or improper operation
- Improper assembly, installation, maintenance, storage, transportation, or handling
- Failure to follow instructions in the owner's manual
- Failure to perform recommended maintenance
Unauthorized Repairs or Modifications
Any damage caused by:
- Repairs performed without prior authorization from Revive Fitness Direct
- Unauthorized modifications or alterations
- Installation of non-approved accessories or components
- Tampering with speed limitations or electronic systems
Serial Number Alteration
Products with serial numbers that have been removed, altered, defaced, obscured, or rendered illegible.
Environmental or Chemical Damage
Damage caused by:
- Exposure to harsh chemicals
- Corrosive substances
- Aggressive cleaning agents
- Water intrusion beyond intended use
Accidents and External Causes
Damage resulting from:
- Crashes
- Collisions
- Improper transportation
- Theft
- Vandalism
- Natural disasters
- Other external events beyond the manufacturer's control
Warranty Claim Process
If you believe your product has a defect covered by this warranty, contact Revive Fitness Direct Customer Support as soon as possible.
To process a claim, you may be required to provide:
- Proof of purchase
- Product serial number
- Photographs or videos of the issue
- Additional information requested by our support team
Warranty Remedies
If a warranty claim is approved, Revive Fitness Direct, at its sole discretion, may:
- Repair the defective component;
- Replace the defective component with a comparable component;
- Replace the product frame with a comparable frame;
- Provide a partial refund or credit; or
- Offer another commercially reasonable remedy.
Replacement components or frames may not be identical in color, finish, or model but will provide substantially similar functionality.
Any component or frame replaced under warranty becomes the property of Revive Fitness Direct.
Limitation of Liability
To the fullest extent permitted by law, Revive Fitness Direct shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use any product covered under this warranty.
Use Outside the United States
This warranty applies to products sold and used within the United States.
Customers using products outside the United States are responsible for ensuring compliance with all local laws, regulations, and safety requirements. Revive Fitness Direct makes no representation that its products comply with regulations outside the United States and shall not be liable for any claims arising from such use.
Consumer Rights
This Limited Warranty provides specific legal rights. You may also have other rights that vary by state, and some states do not allow certain limitations or exclusions described above.