Frequently Asked Questions
About Core Collab Products
What is The Core Collab?
The Core Collab designs and manufactures Pilates equipment intended for both professional studios and home users. Its reformers are built with studio-level materials and components and are designed for regular use.
Are Core Collab reformers suitable for home use?
Yes. Core Collab offers reformers for both home users and professional studios. Depending on the model, equipment may be designed for compact home spaces, professional studio environments, or both.
Can Core Collab reformers be used in a commercial studio?
Yes. Core Collab states that its reformers are designed for studio usage, including professional environments with regular use.
What is the difference between the Core Collab models?
The models differ in frame materials, size, folding capability, carriage design, accessories, customization options, and intended use.
Core Collab offers folding reformers for space-conscious users as well as full-size studio reformers, tower systems, Cadillac-style equipment, and Sculptformer equipment.
Which Core Collab reformer is right for me?
The best model depends on your available space, intended frequency of use, desired features, and whether you need additional equipment such as a tower or Cadillac system.
If you are unsure which model is right for you, contact Revive Fitness Direct for assistance comparing available models.
Ordering & Customization
Can I customize my Core Collab reformer?
Yes. Certain Core Collab models offer customization options, including upholstery colors and other configurations. Customization availability varies by product.
How long do custom orders take?
Custom orders may require additional production time.
Core Collab currently states that custom orders may have an approximately 10-week wait, while some individual product listings indicate approximately 8–12 weeks depending on the selected configuration.
Always refer to the individual product listing for the most current estimated lead time.
Can I request a custom color?
Yes. Certain reformers are available with custom upholstery colors.
Custom-color orders may require a longer lead time than standard in-stock colors.
Shipping & Delivery
Where does Core Collab ship?
Core Collab ships its equipment throughout the United States. Current product listings advertise shipping across the USA.
How long does delivery take?
Delivery times depend on the product, inventory status, customization, and destination.
Some in-stock reformers may ship within approximately 3–5 business days, while custom products may require approximately 8–12 weeks.
Please check the product listing for the most current delivery estimate.
Can I schedule my delivery?
Delivery scheduling may be available depending on the shipping service and destination.
Core Collab states that delivery can be scheduled Monday through Friday between 8:00 AM and 5:00 PM.
Why might my order be delayed?
Delays can occur because of inventory availability, incoming shipments, carrier schedules, production requirements, weather, or other circumstances outside of our control.
If a delay occurs, Revive Fitness Direct will provide available updates as they become available.
Will I receive tracking information?
Where tracking is available for the selected shipping method, tracking information will be provided once the order has shipped.
Assembly & Installation
Do Core Collab reformers arrive fully assembled?
Assembly requirements vary by model.
Many Core Collab reformers are shipped partially assembled and include the necessary tools and instructions for final assembly.
How difficult is assembly?
The amount of assembly varies by model.
For example, the Eco Studio Full Track Reformer is listed as approximately 90% assembled, with final assembly taking approximately 20–30 minutes.
Are installation instructions provided?
Yes. Core Collab provides installation instructions and model-specific installation videos covering steps such as:
- Unboxing and checking parts
- Frame assembly
- Rail and carriage setup
- Spring attachment
- Footbar and headrest installation
- Strap and rope setup
- Final safety checks
What if I need help assembling my reformer?
If you need assistance during installation, contact Revive Fitness Direct for support.
Returns & Trial
Do Core Collab products have a trial period?
Yes. Core Collab offers a 21-Day Eat Sleep Reform Repeat Trial on eligible products.
The trial begins once the customer receives the product.
Can I return a reformer after using it?
Yes. Core Collab's 21-day trial allows customers to return the product even if it has been used, provided the product does not have significant damage. Reasonable wear and tear is accepted.
Who pays for return shipping?
The customer is responsible for applicable return shipping costs under the 21-day trial.
How should I prepare a reformer for return?
Reformers should be properly disassembled or folded where applicable and packaged for return shipment.
We strongly recommend keeping the original box, protective materials, and packaging until you are certain you will keep the equipment.
How long does a refund take?
Once the returned product reaches the applicable fulfillment facility and is processed, refunds generally take approximately 3–5 business days to appear on the original payment method.
Are sale products eligible for the 21-day trial?
Yes. Core Collab states that its 21-day trial applies to products purchased at both full price and sale price.
Warranty
What warranty comes with a Core Collab reformer?
Warranty coverage depends on the specific model.
Core Collab's current reformer collection generally advertises a 10-year frame warranty and 2-year warranty on moving parts.
Certain individual models may provide different coverage for specific components.
How long is the frame warranty?
Eligible Core Collab reformer frames are generally covered for 10 years against qualifying manufacturing and structural defects.
How long are moving parts covered?
The general reformer warranty provides 2 years of coverage for moving parts, although certain models may specify different coverage for springs or accessories.
Are springs covered under warranty?
Yes, applicable springs are covered under the warranty according to the specific model's published warranty terms.
Some models specify 2 years, while certain tower and Cadillac configurations specify 3 years for springs and accessories.
Is the warranty transferable?
No. Core Collab states that its trial and warranty benefits are provided to the original purchaser and are not transferable.
What is not covered by the warranty?
Warranty coverage generally does not include damage caused by:
- Misuse
- Abuse
- Accidents
- Improper assembly
- Unauthorized modifications
- Unauthorized repairs
- Normal wear and tear
- Cosmetic damage
- Improper maintenance
The applicable product warranty should be reviewed for complete exclusions.
How do I make a warranty claim?
Contact Revive Fitness Direct and provide:
- Order number
- Product name
- Date of purchase
- Description of the issue
- Photos or videos of the problem
- Product serial number, if applicable
Our support team will review the issue and provide the next steps.
Product Support
Where can I get help with my Core Collab equipment?
For questions regarding setup, maintenance, warranty, returns, or product support, contact:
Revive Fitness Direct
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
Can I perform repairs myself?
Customers should contact Revive Fitness Direct before performing significant repairs or modifications.
Unauthorized repairs or modifications may affect warranty eligibility.
Does Core Collab provide maintenance resources?
Yes. Core Collab provides maintenance and installation resources for its equipment, including installation guides and videos.
Before You Purchase
What should I consider before purchasing a reformer?
Consider:
- Available floor space
- Whether you need a folding or fixed reformer
- Home versus commercial use
- Desired accessories
- Whether you want a tower or Cadillac configuration
- Upholstery and customization preferences
- Delivery timeframe
- Assembly requirements
If you need help choosing a model, contact Revive Fitness Direct before placing your order.
Can I use Core Collab equipment for professional training?
Yes. Core Collab states that its reformers are designed for studio-level use, and several models are specifically marketed for professional studios, clinics, and high-volume environments.