Return & Refund Policy
Revive Fitness Direct wants you to shop with confidence. Please review the following terms carefully before purchasing a Meet One electric trike, component, or accessory.
Order Cancellation
Due to the speed at which orders are processed, cancellation requests must be submitted within 90 minutes of placing your order.
To request a cancellation, contact Revive Fitness Direct at support@revivefitnessdirect.com as soon as possible and before the order ships.
Submitting a cancellation request before shipment does not guarantee that the order can be canceled.
Customers will receive confirmation by email if their cancellation is successfully processed.
Once an order has shipped, it cannot be canceled. Please refer to the return policy below if you wish to return the product.
If a cancellation is requested after payment has been captured, a 2.5% payment processing fee may be deducted from the refund to cover payment processing costs that cannot be recovered when the refund is issued.
Returns of New and Unused Items Within 30 Days
Meet One electric trikes may be returned within 30 days of receipt when they are in new and unused condition.
Eligible new and unused trike returns may qualify for a full refund of the purchase price, less applicable return shipping charges.
Return shipping charges are the responsibility of the customer unless the return is required because of a shipping error made by Revive Fitness Direct or the manufacturer.
Applicable return shipping charges are:
- Breeze / Breeze Pro: $250
- Tour / Tour Lite: $500
The refund will be issued to the original payment method.
Returns of Used Items
Used items may be returned within 30 days of purchase, subject to the applicable return shipping charge and a 50% restocking fee based on the purchase price.
Returned used products must be free from damage.
For electric trikes, the odometer must show less than 20 miles.
Applicable return shipping charges are:
- Breeze / Breeze Pro: $250
- Tour / Tour Lite: $500
Returns After the 30-Day Period
New and unused items may be eligible for return after the standard 30-day return period.
Approved returns outside the 30-day period are subject to:
- Applicable return shipping charges
- A 20% restocking fee based on the purchase price
The product must remain new and unused.
Refused Shipments / Return to Sender
If you refuse delivery of an order that you requested to be shipped, a fee of $250–$500 per electric trike may be deducted from your refund to partially cover shipping and handling costs.
Orders that have already shipped cannot be canceled, intercepted, or modified.
If a refused shipment is returned to our warehouse, it will be treated as a return. The purchase price will be refunded to the original payment method, less the applicable $250–$500 fee.
You must notify Revive Fitness Direct if you intend to refuse delivery. Failure to notify us may significantly delay the processing of your refund.
Non-Returnable Items
Non-returnable items include, but are not limited to:
- Products purchased from an unauthorized reseller or individual
- Products damaged due to customer misuse, accidents, or other human factors
- Gift cards
- Insurance
- Non-physical products
- Used batteries
- Gifted orders, except in extreme cases of breakage or malfunction covered under warranty
- "Built and Delivered" fees
Accessories and Replacement Parts
Accessories and replacement parts may be eligible for return within 30 days of receipt.
Returned accessories and replacement parts must:
- Be unused
- Be free from wear and tear
- Be free from dirt, dust, fragrance, or other signs of use
- Remain sealed and unopened
- Be returned in the same packaging and condition in which they were received
Customers are responsible for shipping costs in both directions for eligible accessory and replacement-part returns.
Used accessories and replacement parts are not eligible for return.
Warranty-Related Replacement Parts
Replacement parts provided under the applicable limited warranty may be subject to the same return requirements described above.
Warranty-related returns or exceptions must receive prior authorization.
Return Authorization
All returns require prior authorization from Revive Fitness Direct.
To request a return, email:
support@revivefitnessdirect.com
Please include [RETURN REQUEST] and your order number in the subject line to help us process your request more efficiently.
Do not ship a product back without receiving return instructions and authorization.
Unauthorized returns may not be accepted.
Approved returns must be shipped using the return instructions or shipping label provided as part of the return authorization process.
Pre-Orders and Backorders
For pre-orders and backorders, payment may be charged immediately at the time the order is placed, regardless of the expected shipping date.
Pre-orders and backorders are subject to the applicable cancellation and return terms described in this policy.
Local Regulations
Electric bicycles and electric tricycles may be subject to different regulations depending on your location.
Before purchasing, customers are responsible for reviewing applicable local requirements regarding:
- Registration
- Licensing
- Road use
- Equipment requirements
- Other applicable regulations
Local regulatory requirements are not considered product quality issues.
Discount Codes and Refunds
If a returned item was purchased using a discount code, the value of the discount may be deducted from the refund.
The final refund amount may also be reduced by applicable:
- Restocking fees
- Return shipping charges
- Other applicable fees described in this policy
Refund Processing
Refunds are processed after the returned product has been received and inspected.
If the return is approved, Revive Fitness Direct will notify you by email.
Approved refunds will be issued to the original payment method within 7 business days after the refund is approved.
Please note that banks and credit card companies may require additional processing time. In some cases, this may take up to 30 days depending on the financial institution.
Products Purchased From Other Dealers
This return policy applies to products purchased directly from Revive Fitness Direct.
If you purchased a Meet One product from another dealer, reseller, or retail location, you must contact the business from which you originally purchased the product and follow that seller's return and exchange policy.
Contact Revive Fitness Direct
Revive Fitness Direct
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
