Shipping Policy
At Revive Fitness Direct, we work with trusted manufacturers, suppliers, and shipping partners to provide reliable delivery of the products we offer.
Shipping availability, costs, and delivery times may vary depending on the product, supplier, destination, and shipping method.
Order Processing
Orders are generally processed within 1–5 business days after your order is received, excluding weekends and holidays.
Once your order has shipped, you will receive a shipping confirmation with tracking information.
Processing times may vary by product and supplier.
Shipping Rates
Shipping options and applicable shipping charges will be calculated and displayed at checkout.
Some products may qualify for free shipping, while other products may have shipping charges based on the product, destination, size, weight, or shipping method.
Product-specific shipping terms may apply.
Shipping Carriers
Orders may be delivered by third-party shipping carriers, including:
- FedEx
- UPS
- USPS
- DHL
- Other authorized shipping providers
The carrier may contact you using the contact information provided with your order regarding delivery arrangements or shipment updates.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to become available or update after shipment.
If you have not received your order within the expected delivery timeframe, please contact us with your order number so we can investigate the shipment.
Lost or Missing Packages
If your package has not been delivered within the estimated delivery timeframe, please contact us as soon as possible.
We will work with the applicable carrier or supplier to investigate the shipment and determine the appropriate next steps.
Customers should retain their tracking information and delivery confirmation until their order has been received.
Shipping to P.O. Boxes
Certain products cannot be shipped to P.O. Boxes.
If a product requires a physical delivery address, you will be contacted to provide an appropriate shipping address before the order can be processed.
International Shipping
International shipping availability varies by product and destination.
If international shipping is available, applicable shipping charges will be displayed at checkout.
International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
Revive Fitness Direct is not responsible for customs delays, refused deliveries, or charges imposed by the destination country.
Shipping Delays
Estimated delivery dates are not guaranteed.
Delays may occur because of:
- Weather
- Carrier delays
- Holidays
- High shipping volumes
- Supplier processing delays
- Incorrect or incomplete shipping information
- Customs processing
- Other circumstances outside our reasonable control
We will make reasonable efforts to assist with delayed shipments and provide available tracking information.
Damaged Shipments
If your package arrives visibly damaged, please document the condition of the package before opening it whenever possible.
Please take photographs of:
- Shipping box
- Shipping label
- Visible damage
- Product and internal packaging
For freight deliveries, customers should inspect the shipment before accepting delivery whenever possible and document visible damage with the carrier.
Please contact Revive Fitness Direct as soon as possible regarding damaged shipments.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout.
If an order is delayed, returned, or otherwise affected because of an incorrect or incomplete address, additional shipping charges may apply.
If you notice an address error after placing your order, contact us immediately. Address changes cannot be guaranteed once an order has entered processing or shipment.
Split Shipments
Orders containing multiple products may arrive in separate shipments.
Because Revive Fitness Direct works with multiple suppliers and fulfillment partners, products purchased together may have different processing and delivery times.
You may receive multiple tracking numbers for one order.
Supplier Fulfillment
Some products are shipped directly from the applicable manufacturer or supplier.
As a result, shipping methods, carriers, packaging, processing times, and delivery procedures may vary by product.
Where product-specific shipping information is provided, those terms will apply to that product.
Contact Us
For questions regarding shipping, delivery, or order tracking, please contact Revive Fitness Direct:
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
Please include your order number when contacting us.
Revive Fitness Direct