Frequently Asked Questions
General Questions
Do Addmotor bikes require assembly?
Addmotor bikes arrive approximately 85% assembled. Most customers only need to install components such as the front wheel, front fender, pedals, and handlebars.
If you prefer professional assembly, you can take the bike to a qualified local bicycle shop. Assembly tutorial videos are also available for many Addmotor models.
Is the battery removable?
Yes. Addmotor batteries are removable and can be charged either while installed on the bike or separately indoors.
Always make sure the battery is securely locked into position before riding.
Does the bike come with a charger?
Yes. A charger is included with the bike and does not need to be purchased separately.
A spare charger may also be available as an accessory.
How do I change or modify my order?
If you need to change the color, accessories, model, or other details of your order, contact Revive Fitness Direct as soon as possible.
We will do our best to make requested changes before the order is shipped. Once an order has entered the shipping process, changes may no longer be possible.
Where can I ride an Addmotor electric bike?
Where you can legally ride an electric bicycle depends on local and state regulations.
Electric bicycle classifications and riding restrictions can vary by location. Always check your local laws regarding bicycle paths, roads, trails, speed limits, age requirements, and other applicable restrictions before riding.
What accessories are included with my bike?
Included accessories vary by Addmotor model.
Please review the specific product listing for the exact accessories included with your particular e-bike or e-trike.
What payment methods are accepted?
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- PayPal Credit
Available payment methods may vary at checkout.
Battery & Charging
How do I charge the battery?
Always charge the battery in a dry, safe indoor location away from direct sunlight, dirt, debris, and other hazards.
Addmotor recommends charging in an environment between approximately 50°F and 77°F (10°C–25°C).
Make sure the bicycle, battery, and charger are positioned safely to prevent damage and eliminate potential trip hazards.
Can I charge the battery while it is installed on the bike?
Yes. The battery can generally be charged either while installed on the bike or after being removed.
Follow the charging instructions in the owner's manual for your specific model.
How often should I charge the battery?
Addmotor recommends fully charging the battery after each ride when practical.
The battery does not have a traditional memory effect, so regular charging after use is acceptable.
If the battery becomes very low, recharge it as soon as possible.
How long will the battery last?
Battery range depends on several factors, including:
- Riding style
- Terrain and riding conditions
- Rider and cargo weight
- Speed
- Use of pedal assist
- Weather
- Tire pressure
- Battery condition
Because of these variables, actual range may differ from the range advertised for a particular model.
What should I do with the battery keys?
Keep the battery keys in a safe location separate from the bike.
The keys are used to lock and unlock the battery. Always make sure the battery is securely locked before riding.
When transporting the bike on a rack, remove the battery when recommended by the manufacturer.
What happens if I lose both battery keys?
Replacement options may be limited if both original keys are lost. Keep your keys in a secure location and avoid storing both keys together with the bike.
Can I use a different charger?
Only use the charger specified or approved for your particular Addmotor battery.
Using an incompatible charger can damage the battery and may create a safety hazard. Unauthorized chargers may also affect warranty coverage.
Pedal Assist & Riding
What is pedal assist?
Pedal Assist System (PAS) provides electric motor assistance when you pedal.
Addmotor bikes typically provide multiple PAS levels, allowing you to select how much electric assistance you want while riding.
Can I ride the bike without pedal assist?
Yes. Depending on the model, you can select PAS 0 and ride the bike similarly to a conventional bicycle.
Some models also provide throttle operation, allowing motor assistance without continuous pedaling.
Can I use the throttle and pedal assist together?
Depending on the model and configuration, the throttle can be used along with pedal assist.
Refer to your model's owner's manual for the specific controls and operating instructions.
How does the LCD display work?
The LCD display provides information such as speed, mileage, battery status, and riding mode.
Depending on the model, display settings may allow adjustments to items such as:
- Wheel size
- Maximum speed
- Display lighting
- MPH/KPH settings
Some Addmotor displays also include a USB port for charging compatible mobile devices.
How do I turn off the display?
The display can generally be turned off by holding the power or mode button for several seconds.
Refer to your model's owner's manual for the exact procedure.
Assembly & Setup
Can I assemble the bike myself?
Yes. Addmotor bikes arrive mostly assembled, and many customers can complete the remaining assembly themselves.
However, if you are uncomfortable performing mechanical or electrical assembly, professional bicycle assembly is recommended.
Should I have the bike professionally inspected?
A professional inspection is recommended if you are unsure about the assembly or mechanical condition of the bike.
Before your first ride, verify that:
- Brakes operate correctly
- Wheels are properly secured
- Handlebars are securely installed
- Pedals are properly installed
- Tires are properly inflated
- The battery is securely locked
- All fasteners are properly tightened
Shipping & Orders
When will my Addmotor bike ship?
In-stock orders generally ship from the warehouse within 1–2 business days after order confirmation.
Orders placed on weekends or holidays, or orders confirmed after approximately 1:00 PM on weekdays, may be processed on the next business day.
How will I know when my order ships?
Once your order has shipped, tracking information will be provided when available.
You can use the tracking information to monitor your shipment.
Can my order arrive in multiple shipments?
Yes. Accessories, replacement parts, and other items may ship separately from the main bicycle or trike.
Multiple shipments may therefore arrive at different times.
Returns & Warranty
What is the Addmotor return policy?
Addmotor products are generally eligible for return within 14 days of receiving the product, subject to the applicable return requirements.
Returned e-bikes and e-trikes generally must have less than 10 miles on the odometer and must not have major scratches, paint chips, or other significant damage.
Return shipping costs and applicable restocking fees may apply.
Are there restocking fees?
Yes. Applicable restocking fees may vary depending on the product and condition.
E-bikes and e-trikes may be subject to a 10%–30% restocking fee, while certain accessories may be subject to a separate fee.
Please review the applicable Addmotor Return & Refund Policy before requesting a return.
Do Addmotor products have a warranty?
Yes. Addmotor products are covered by a limited manufacturer's warranty.
Warranty coverage varies depending on the product and component. Coverage may include the frame, motor, battery, controller, display, and other eligible components.
The applicable warranty period and exclusions are detailed in the Addmotor warranty terms.
What does the warranty cover?
The warranty generally covers defects in materials and workmanship affecting eligible components during the applicable warranty period.
Normal wear and tear, misuse, accidents, improper maintenance, unauthorized modifications, and other excluded conditions are generally not covered.
How do I submit a warranty claim?
Contact Revive Fitness Direct with:
- Order number
- Proof of purchase
- Product model
- Serial number, if applicable
- Description of the issue
- Photos or videos showing the problem
We will assist with the warranty claim and coordinate with the manufacturer when necessary.
Maintenance & Safety
How should I maintain my Addmotor bike?
Regular maintenance helps keep your e-bike operating safely and efficiently.
Check the following regularly:
- Tire pressure
- Brake operation
- Chain and drivetrain
- Bolts and fasteners
- Battery connections
- Electrical cables
- Lights
- Wheels and spokes
Follow the maintenance recommendations in the owner's manual for your specific model.
Can I ride in the rain?
Water resistance varies by component and model. Avoid unnecessary exposure to heavy rain, standing water, flooding, or submersion.
Never intentionally submerge the battery, charger, electrical connections, or other electrical components.
Can I modify my Addmotor bike?
Unauthorized modifications are not recommended.
Changes to the motor, battery, controller, electrical system, frame, or other safety-critical components may create safety risks and may affect warranty coverage.
How do I transport my Addmotor bike?
Because Addmotor bikes and trikes can be heavy, use a carrier or transportation method rated for the bike's total weight.
Remove the battery when recommended and secure the bicycle properly before transportation.
How do I find the correct assembly instructions?
Assembly instructions and videos vary by model.
Use the assembly resources for your specific Addmotor model or contact Revive Fitness Direct for assistance.
Getting Support
Who should I contact if I have a question about my Addmotor product?
If you purchased your Addmotor product from Revive Fitness Direct, contact us first. We can help with product questions, order information, warranty assistance, and other support requests.
Revive Fitness Direct
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
When requesting technical assistance, photos or videos of the issue may help us identify the problem more quickly.