- Scope of This Limited Warranty
Applicability: This warranty applies only to LLAMA Trike electric trikes purchased directly from llamatrike.com or from an authorized LLAMA Trike dealer in the United States.
Original Purchaser: This is a limited, non-transferable warranty provided to the original retail purchaser only.
Warranty Coverage Period
LLAMA Trike offers up to four (4) years of limited warranty coverage. Coverage periods vary by component category as outlined below.
2.1 Structural & Load-Bearing Components
Main Frame (structural integrity): 4 Years
Rear Frame / Cargo Frame: 4 Years
Welded Frame Joints: 4 Years
Structural warranty covers defects in materials and workmanship under normal riding conditions.
2.2 Mechanical & Electrical Components
Front Fork: 2 Years
Motor (hub or mid-drive): 2 Years
Motor Axle & Internal Gears: 2 Years
Controller / Wiring Harness: 1 Year
Torque / Cadence Sensors / Throttle: 1 Year
Display / LCD Screen / Charger: 1 Year
2.3 Battery & Power System
Battery Pack: 1 Year
Battery Housing & Mount: 1 Year
Battery Management System (BMS): 1 Year
Wear & Consumable Items (Not Covered)
The following items are subject to normal wear and are not covered:
Tires and tubes
Brake pads and rotors
Chains, belts, sprockets, and bearings
Cables and housing
Grips, saddle, and pedals
Paint, decals, and cosmetic finishes
What This Warranty Covers
Defects in materials or workmanship
Structural frame failure under normal use
Electrical component malfunction not caused by misuse
Manufacturing defects discovered during the warranty period
Resolution: If a covered defect is confirmed, LLAMA Trike will, at its sole discretion, repair the component, replace it with a new or refurbished equivalent, or provide an alternative appropriate solution.
What This Warranty Does Not Cover
Improper Use: Accidents, collisions, riding beyond rated load capacity, or commercial rental (unless approved).
Improper Maintenance: Incorrect assembly, lack of routine maintenance, or unauthorized modifications.
Environmental Factors: Water damage from flooding or submersion, corrosion due to improper storage, or extreme heat or fire.
Normal Aging: Battery capacity reduction over time or cosmetic wear.
Battery Warranty – Important Details
Batteries are consumable components.
Covered: Manufacturing defects and premature electrical failure.
Not Covered: Natural capacity loss, reduced range, or damage from improper charging or storage.
Warranty Claim Procedure
To submit a warranty claim, please contact our support team at:
Email: support@revivefitnessdirect.com
Please include the following:
Proof of purchase (order number or invoice)
A clear description of the issue
Photos or videos showing the problem
Trike serial number (located on the frame)
Important: Do not ship any product or part without prior authorization. Unauthorized returns may be refused.
Replacement Parts, Labor & Shipping
Parts: Approved replacement parts are provided at no cost during the warranty period.
Shipping: Shipping for replacement parts may be covered at LLAMA Trike’s discretion.
Labor: Labor, installation, diagnostics, and local service fees are not covered unless explicitly stated in writing.
Legal Notice
Transferability: This warranty is non-transferable and void if ownership changes.
Limitation of Liability: LLAMA Trike is not responsible for indirect, incidental, or consequential damages.
Governing Law: This warranty is governed by the laws of the United States.