The Revive Fitness Direct Delivery Guarantee™ applies to eligible in-stock orders placed on or after July 1, 2026.
Delivery Delay Compensation
If an eligible in-stock order is not delivered within the timeframes below, measured from the original purchase date, customers may qualify for the following compensation:
- 30 days or more: 5% of the total order value
- 45 days or more: 10% of the total order value
Order Cancellation Protection
If an eligible in-stock order remains undelivered for more than 30 days due solely to delays caused by Revive Fitness Direct, the customer may cancel the order without penalty and receive a full refund.
Customer-Caused Delivery Delays
Delivery guarantee timelines do not include delays caused by the customer.
Examples of customer-caused delays include:
- Failure to respond to the carrier's calls, emails, text messages, or scheduling requests
- Unavailability during a confirmed delivery appointment
- Requesting a later delivery date
- Providing incorrect or incomplete shipping or contact information
- Refusing or failing to accept delivery
Customers should select an available delivery date within three (3) days of the carrier's initial contact.
If a delivery is scheduled beyond this three-day period at the customer's request, the guarantee timeline will be extended by the number of days attributable to the delay.
Delivery Guarantee Exclusions
The Revive Fitness Direct Delivery Guarantee™ does not apply to:
- Custom-built or made-to-order products
- Out-of-stock or backordered items
- Customer-caused delivery delays
- Force majeure events or circumstances beyond our reasonable control
Free Shipping
Revive Fitness Direct offers free standard shipping on eligible products delivered within the 48 contiguous United States.
Free standard shipping applies to qualifying products purchased through our website, including fitness equipment, outdoor products, accessories, replacement parts, and other eligible merchandise.
Additional charges may apply only for:
- Expedited shipping
- White glove delivery
- Special handling services
- Other optional delivery upgrades requested by the customer
Any applicable fees will be disclosed and approved before the service is arranged.
Shipping Methods
Large or oversized products are generally shipped through professional LTL (Less Than Truckload) freight carriers.
Smaller items, accessories, and replacement parts may be shipped separately via parcel carriers such as UPS, FedEx, or USPS.
Products from the same order may arrive in multiple shipments.
Once your order has shipped, you will receive a shipment confirmation email containing available tracking information.
Estimated Delivery Times
In-Stock Products
Most in-stock items are delivered within 5–15 business days.
During peak seasons or periods of high freight demand, delivery may take approximately 25–30 days.
Delivery times may also vary due to:
- Remote delivery locations
- Severe weather conditions
- Holidays
- Freight network congestion
- Difficulty contacting the recipient
- Scheduling or delivery appointment delays
Delivery estimates remain subject to the terms of the Revive Fitness Direct Delivery Guarantee™.
Custom & Made-to-Order Products
Custom-built and made-to-order products require additional manufacturing and shipping time.
Estimated delivery is generally 3–4 months, although actual timelines may vary depending on:
- Product specifications
- Manufacturing schedules
- Delivery destination
Custom orders are not covered under the Revive Fitness Direct Delivery Guarantee™.
Delivery Areas
Revive Fitness Direct currently ships to eligible addresses within the 48 contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- APO/FPO addresses
- P.O. Boxes
- International destinations
A complete residential or commercial street address and a valid telephone number are required for freight deliveries.
Freight Delivery & Appointment Scheduling
LTL freight shipments require a scheduled delivery appointment.
The freight carrier will typically contact customers by phone, text message, or email to arrange delivery.
Customers are responsible for:
- Providing accurate shipping and contact information
- Responding promptly to scheduling requests
- Being available during the confirmed delivery window
If an access or delivery issue arises, Revive Fitness Direct will work with both the customer and the freight carrier to coordinate an appropriate solution.
Orders will not be redirected to an alternate delivery address without prior customer approval.
Please note that online tracking may not always reflect the final scheduled delivery date. The appointment confirmed directly with the freight carrier will determine the official delivery window.
Unless otherwise stated in writing, standard LTL freight service includes curbside delivery only and does not include installation, assembly, or placement at the final installation location.
Damaged or Lost Shipments
If your shipment arrives damaged or is lost during transit, please contact Revive Fitness Direct as soon as possible.
To help us process your claim quickly, please provide:
- Your order number
- A description of the issue
- Photos or videos of the product, packaging, shipping labels, and delivery documents (if available)
We will work directly with the shipping carrier to investigate the claim and determine the appropriate resolution.
Depending on the circumstances, available remedies may include:
- Replacement parts
- Product replacement
- Exchange
- Refund
Please do not discard damaged products or packaging until Revive Fitness Direct confirms they are no longer needed for the freight claim.
For additional details, please refer to our Return Policy.
Tracking Your Order
After your order ships, you will receive a shipment confirmation email sent to the email address used during checkout.
The email may include:
- A carrier tracking link
- A third-party tracking portal
- The carrier name
- Tracking number or PRO number
LTL freight tracking may update less frequently than standard parcel shipments.
For the latest shipment status, customers may contact either the freight carrier or Revive Fitness Direct.
Please have your order number available when requesting shipment updates.
Changes to Shipping Information
Customers are responsible for verifying that all shipping and contact information is accurate before placing an order.
If you need to update your shipping information, please contact Revive Fitness Direct as soon as possible.
Once an order has entered production or has been transferred to the shipping carrier, changes may not be possible.
Address changes requested after shipment may result in delivery delays or additional carrier handling requirements.
