Electric Bicycle & Tricycle Warranty
A One Year standard electric bicycle warranty is included with all sixthreezero electric bicycles when purchased new from sixthreezero.com. This warranty is limited to 1 Year from the date of delivery, so please register your bike the day you receive it. Proof of purchase will be required for any warranty claim within this 1 year period. Warranty is non-transferrable. Reimbursement of Assembly is not included.
Orders placed through Amazon or from any other Authorized reseller will be subject to the return policy of the seller the item was purchased from. The one year warranty is valid on all bikes purchased new from an authorized reseller.
PLEASE NOTE - This policy applies to new product only, used bikes do not include factory warranty or replacement part coverage
If you wish to return a product when ordered through Amazon or any other authorized 3rd party reseller, you will need to return the product to the authorized reseller you original placed your order with.
Electric Bicycle & Tricycle Extended Warranty (For Purchase $249.99)
The sixthreezero Extended Warranty adds one additional year of coverage to your electric bike or electric trike, extending total coverage to 24 months from the original delivery date.
What’s Covered
During the second year of ownership, the extended warranty covers both parts and labor for the following components in the event of a manufacturer-related failure:
Electrical Components
- Battery
- Motor
- Controller
- Display
- Wiring and electrical connections
Non-Electrical Components
- Frame and structural components
- Drivetrain components
- Brakes (excluding wear items)
Exclusions
- Tires and inner tubes
- Rims and wheels
- Normal wear-and-tear items
- Damage caused by misuse, accidents, water intrusion, or unauthorized modifications
Battery Warranty Process
If a battery warranty claim is submitted:
- The battery must be returned to sixthreezero for diagnostic testing
- Return shipping is the responsibility of the warranty holder
- Upon approval, a replacement battery will be shipped at no cost
Labor Coverage
- Labor may be performed by a sixthreezero approved service provider or coordinated directly through sixthreezero
Important Notes
- The extended warranty is optional and must be purchased separately
- Coverage begins immediately after the standard 12-month warranty expires
- The warranty is non-transferable
Standard Bicycle Warranty
A One Year Standard Warranty is included with all sixthreezero bicycles when purchased new from sixthreezero.com. This warranty is limited to 1 Year from the date of delivery, so please register your bike the day you receive it. Proof of purchase will be required for any warranty claim within this 1 year period. Warranty is non-transferrable.
Forever Warranty is available for standard bicycles only.
sixthreezero offers a forever warranty that extends your coverage for the entire time you own your bicycle. The Forever Warranty is non-transferable and only applicable to the original purchaser of the bicycle.
The Forever Warranty is not available for our Electric Bicycles or Tricycles. After purchasing your sixthreezero standard bicycle you will have up to 30 days to purchase the forever warranty. The Forever Warranty is $39.99 additional for customers who purchase directly through www.sixthreezero.com. After adding your bike to the shopping cart, a pop-up option will appear to add a Lifetime Warranty. Or when registering your bike you can purchase the Forever Warranty for up to 30 days after your purchase date of the bike.
Forever Warranty for Bikes Purchased From Authorized Resellers
For customer who purchase their bicycle through Amazon, Walmart, Academy Sports or any other authorized reseller, a forever warranty is available for purchase for $59.99. The warranty can be purchased for up to 30 days after the original purchase date of the bike. The warranty can be purchased during the product registration process on our website. Please visit our Product Registration Page and follow the steps to provide proof of purchase with the purchase date and make a request to purchase the forever warranty. The forever warranty is not available for electric bicycles purchased from an authorized reseller.
Standard Bicycle One Year Warranty Terms & Conditions
Sixthreezero standard and electric bicycles are sold through authorized dealers only. Any retail purchaser of our bicycles through one of our authorized dealers will be protected by a limited warranty stated as such:
- Frames, including forks, are warranted to be free of manufacturing defects in materials and workmanship for 12 months from the original date of purchase.
- Components and parts (excluding electric bicycle batteries, cabling, and motors) are warranted to be free of manufacturing defects in materials and workmanship for 12 months from the original date of purchase.
If you have a claim that falls under our warranty policy, please contact the sixthreezero authorized dealer in which you purchased the bicycle and they will facilitate the warranty claim for you. If you ordered directly through www.sixthreezero.com, please contact us directly. Any parts that have been deemed defective during the warranty period will either be repaired or replaced by parts of equal or greater value. As such, it is purely at the discretion of the manufacturer and it is the sole remedy of the warranty.
THIS WARRANTY DOES NOT COVER
- Damage, failure or loss resulting from normal wear and tear.
- Damage, failure or loss resulting from an accident.
- Damage, failure or loss caused by abuse, misuse or neglect.
- Damage, failure or loss caused by improper assembly, improper repair or improper maintenance of bicycle components.
- Damage, failure or loss caused by any alterations or modifications. Warranty will be fully voided by any alterations or modifications to the frame, forks or components.
- Gear or brake adjustments.
- Tires and tubes.
- Rust not covered by warranty (store your bicycle or eBike indoors!)
Standard Bicycle Forever Warranty Terms & Conditions
sixthreezero offers a forever warranty that extends your coverage for the entire time you own your bicycle. The Forever Warranty is non-transferable and only applicable to the original purchaser of the bicycle.
The Forever Warranty is not available for our Electric Bicycles or Tricycles. After purchasing your sixthreezero standard bicycle you will have up to 30 days to purchase the forever warranty. The Forever Warranty is $29.99 additional for customers who purchase directly through www.sixthreezero.com. After adding your bike to the shopping cart, a pop-up option will appear to add a Lifetime Warranty. Or when registering your bike you can purchase the Forever Warranty for up to 30 days after your purchase date of the bike.Sixthreezero standard and electric bicycles are sold through authorized dealers only.
- Frames, including forks, are warranted to be free of manufacturing defects in materials and workmanship forever from the original date of purchase.
- Components and parts (excluding electric bicycle batteries, cabling, and motors) are warranted to be free of manufacturing defects in materials and workmanship for forever from the original date of purchase.
If you have a claim that falls under our warranty policy, please contact the sixthreezero authorized dealer in which you purchased the bicycle and they will facilitate the warranty claim for you. If you ordered directly through www.sixthreezero.com, please contact us directly. Any parts that have been deemed defective during the warranty period will either be repaired or replaced by parts of equal or greater value. As such, it is purely at the discretion of the manufacturer and it is the sole remedy of the warranty.
THIS WARRANTY DOES NOT COVER
- Damage, failure or loss resulting from normal wear and tear.
- Damage, failure or loss resulting from an accident.
- Damage, failure or loss caused by abuse, misuse or neglect.
- Damage, failure or loss caused by improper assembly, improper repair or improper maintenance of bicycle components.
- Damage, failure or loss caused by any alterations or modifications. Warranty will be fully voided by any alterations or modifications to the frame, forks or components.
- Gear or brake adjustments.
- Tires and tubes.
- Rust not covered by warranty (store your bicycle or eBike indoors!)
Electric Bicycle One Year Warranty Terms & Conditions
Please note, the Forever Warranty is not available for Electric Bicycles. The standard Electric Bicycle warranty is the only warranty coverage that is available and included with the purchase of any sixthreezero electric bicycle or tricycle.
- Battery Replacement Guarantee
- Hub Motor Replacement Guarantee
- All other components on Electric Bicycles
- Lifetime coverage on bicycle frame
THIS WARRANTY DOES NOT COVER
- Normal wear and tear, which includes Tires and Tubes
- Improper assembly
- Improper follow-up maintenance
- Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
- Damage or failure due to accident, misuse, abuse, or neglect
- Labor charges for part replacement or changeover
- Bikes used for commercial activities, including those in rental, demo, or security fleets
- Rust not covered by warranty
- Assembly Reimbursement
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of the original purchase, is offered only to the original retail purchaser, and is not transferable. sixthreezero is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Product registration and proof of purchase is required before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.
Warranty covers only the first owner/purchaser, it is non-transferable and applies only to sixthreezero bicycles purchased through an authorized dealer.
OTHER MODIFICATIONS THAT WILL VOID YOUR WARRANTY
- Adding/Changing electric motor, LCD screen, controller, or battery.
- Welding additional parts to the frame
- Removing and changing the original chain, crank, and gears
- Changing primary gear and braking components, such as shifters, derailleurs, brake arms, and pedal crank
- Any physical changes to the bicycle fork or frame that could compromise the factory welding.
