Shipping & Delivery Policy
At Revive Fitness Direct, we work with trusted manufacturers, suppliers, and shipping partners to provide reliable delivery of the products we offer.
Shipping availability, costs, and delivery times may vary depending on the product, supplier, destination, and shipping method selected at checkout.
Shipping Destinations
Revive Fitness Direct currently ships eligible products within the contiguous United States.
Shipping availability may vary by product. Certain products or suppliers may have geographic restrictions.
We currently do not guarantee shipping to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- P.O. Boxes
- APO/FPO addresses
If a product has different shipping restrictions, those restrictions will be indicated on the applicable product page or during checkout.
Shipping Costs
Shipping costs are determined based on the product, destination, supplier, package size, weight, and available shipping method.
Any applicable shipping charges will be displayed at checkout before your order is completed.
Some products may qualify for free shipping, while other products may have additional shipping charges.
Product-specific shipping terms may apply.
Processing Time
Orders are generally processed after payment has been successfully received.
Processing times vary depending on product availability and the fulfillment process used by the applicable supplier.
Some products may ship within a few business days, while other products may require additional processing time.
If a product has a specific processing time, the applicable estimate will be provided on the product page or at checkout.
Delivery Time
Estimated delivery times are provided as general guidelines and may vary depending on:
- Shipping destination
- Product availability
- Supplier processing time
- Shipping carrier
- Shipping method
- Weather
- Holidays
- Customs or regulatory requirements, when applicable
- Other circumstances outside our control
The estimated delivery timeframe shown at checkout is not a guaranteed delivery date.
Order Tracking
Once your order has shipped, you will generally receive a shipping confirmation containing tracking information.
Tracking information may take some time to become active after the carrier receives the package.
You can use the tracking number provided in your shipping confirmation to monitor the progress of your shipment.
If tracking information has not updated for an extended period, please contact us so we can assist you.
Shipping Delays
Although we work with our suppliers and shipping partners to provide timely delivery, delays may occasionally occur.
Revive Fitness Direct is not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Transportation delays
- Holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Customs or regulatory delays
- Other unforeseen logistical circumstances
If your estimated delivery date has passed, please allow additional time for unexpected carrier delays before contacting us.
We will do our best to assist with tracking and provide any available information from the shipping carrier or supplier.
Damaged Shipments
If your package arrives visibly damaged, please document the condition of the package before opening it whenever possible.
Take clear photographs of:
- The shipping box
- Shipping label
- Visible damage
- Product and packaging after opening
Please contact Revive Fitness Direct as soon as possible so we can assist with the appropriate resolution.
Do not discard the original packaging until the issue has been reviewed.
Missing or Incorrect Items
If an item is missing from your shipment or you receive an incorrect product, please contact us promptly.
Please provide your:
- Order number
- Product name
- Description of the issue
- Photos of the package and products received, when applicable
We will work with the applicable supplier or shipping carrier to investigate and determine the appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned, delayed, or otherwise affected because of an incorrect or incomplete shipping address, additional shipping charges may apply.
If you notice an error in your shipping address after placing an order, contact us immediately. We will attempt to correct the information before the order is shipped, but changes cannot be guaranteed once an order has entered processing or shipment.
Split Shipments
Orders containing multiple products may be shipped separately.
Because Revive Fitness Direct works with multiple suppliers and fulfillment partners, products purchased in the same order may arrive in separate packages and at different times.
You may receive multiple tracking numbers for a single order.
Supplier & Manufacturer Fulfillment
Some products sold by Revive Fitness Direct are fulfilled directly by the applicable manufacturer or supplier.
As a result, shipping methods, carriers, processing times, packaging, and delivery procedures may vary by product.
Product-specific shipping information will take precedence where it differs from this general policy.
Important Notice
Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Revive Fitness Direct is not responsible for delays caused by shipping carriers, suppliers, weather, natural disasters, incorrect customer information, or other circumstances outside our reasonable control.
We will, however, make reasonable efforts to assist customers in tracking delayed, damaged, or missing shipments.
Contact Us
If you have questions about shipping, delivery, tracking, or an order, please contact Revive Fitness Direct:
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
Please include your order number and shipping information so we can assist you as efficiently as possible.
Revive Fitness Direct
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671