Frequently Asked Questions
General Questions
What products does Designing Backyards offer?
Designing Backyards offers a wide selection of outdoor living products, including:
- Outdoor grills
- Built-in grills
- Freestanding grills
- Griddles
- Side burners
- Outdoor kitchen components
- Doors and drawers
- Fire pits and fire tables
- Outdoor fireplaces
- Patio heaters
- Pergolas
- Outdoor accessories
- Covers and replacement components
The product selection includes equipment from multiple established outdoor-living brands.
What brands are available?
Available brands vary by product category and inventory. Designing Backyards carries brands including Blaze, TrueFlame, American Outdoor Grill, The Outdoor GreatRoom Company, Bromic, Firegear, Wildfire Outdoor Living, and other outdoor-living manufacturers.
Are the products intended for residential use?
Many products are designed primarily for residential outdoor living. However, some manufacturers offer products suitable for commercial applications.
Always check the individual product's specifications and manufacturer's warranty before using equipment in a commercial environment.
Ordering
How do I place an order?
Select the product and configuration you want, add it to your cart, and complete checkout.
If you need assistance selecting a product or configuration, contact Revive Fitness Direct before placing your order.
Can I change my order after placing it?
Order changes may not be possible once an order has entered processing or has shipped.
Contact Revive Fitness Direct as soon as possible if you need to make a change.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible.
Once an order has been processed, shipped, or transferred to a manufacturer or distributor, cancellation may no longer be possible or additional charges may apply.
Are all products in stock?
Inventory varies by product.
Some products may be available for immediate shipment while others may require additional processing or manufacturer fulfillment time.
The availability information shown on the individual product listing should be reviewed before ordering.
Shipping & Delivery
Do you offer free shipping?
Yes. Designing Backyards currently advertises free shipping on orders within the contiguous United States.
Where do you ship?
Standard shipping is available within the contiguous United States.
Certain products or manufacturers may have additional destination restrictions.
How long does shipping take?
The standard estimated delivery timeframe is approximately 3–5 business days.
This is an estimate and may vary depending on the product, destination, weather, carrier, and product availability.
What time do orders need to be placed for same-day processing?
The published order cutoff is 4:00 PM Eastern Time for same-day processing.
Orders placed after the cutoff may be processed on the next business day.
How will my order be shipped?
The shipping method and carrier are selected based on the product and destination.
Designing Backyards reserves the right to choose the carrier.
How are large products delivered?
Large products may be shipped by freight and delivered curbside.
Customers are responsible for moving the product from the curbside delivery location.
Some freight carriers may contact the customer in advance to arrange delivery.
Will I receive tracking information?
Yes. Once your order ships, tracking information will generally be provided.
Allow approximately 24 hours for tracking information to begin updating.
Can I change my delivery address after my order ships?
Generally, no.
Once an order has shipped, the delivery address or delivery schedule may not be changed through the standard shipping process.
Customers should carefully verify their shipping information before completing checkout.
What should I do if my shipment arrives damaged?
Inspect the shipment immediately upon delivery.
If you notice visible damage, document it with photographs and note the damage on the delivery receipt when possible.
For damaged or missing items, contact Revive Fitness Direct promptly.
How long do I have to report shipping damage?
Shipping damage should be reported within 5 calendar days of delivery.
Keep the original packaging, shipping materials, and delivery documentation until the claim has been resolved.
Returns
What is the return period?
Eligible products may be returned within 60 days of delivery under the current Designing Backyards return policy.
What condition must an item be in to qualify for a return?
The product must be:
- Unused
- In its original packaging
- In new condition
- Complete with all included parts and components
Can I return an assembled or used product?
Generally, no.
Products must be unused and in their original condition and packaging to qualify for a standard return.
Are all products eligible for return?
No.
Final-sale items and certain products that are custom, special-order, made-to-order, or otherwise designated as non-returnable may be excluded.
Always check the product listing before purchasing.
How do I request a return?
Contact Revive Fitness Direct with:
- Order number
- Product name
- Reason for the return
Do not ship the product back until return instructions have been provided.
Is return shipping free?
The current Designing Backyards return policy states that eligible returns within the 60-day period are returned at no shipping cost to the customer.
Where should I send my return?
The return address is provided after the return has been approved.
Do not send a return to a manufacturer, distributor, or other address unless specifically instructed to do so.
When will I receive my refund?
Refunds are generally issued within 7 business days after the returned product has been received and inspected.
Refunds are processed to the original payment method.
Warranty
Do Designing Backyards products have a warranty?
Yes, many products are covered by manufacturer warranties.
However, warranty coverage varies by brand, product, component, and intended use.
The manufacturer's warranty applicable to the specific product purchased will determine the coverage.
Are warranties transferable?
Many manufacturer warranties are limited to the original purchaser and are non-transferable.
The exact requirements depend on the manufacturer.
Do I need to register my product?
Some manufacturers require registration.
For example, TrueFlame requires eligible products to be registered within 30 days of purchase for its Gold Standard Lifetime Warranty.
Other manufacturers may have different registration requirements.
What does a typical warranty cover?
Manufacturer warranties generally cover qualifying defects in materials and workmanship.
Coverage varies considerably between brands and components.
For example, Wildfire Outdoor Living provides different warranty periods for its stainless-steel housing, burners, valves, manifolds, ignition systems, and other components.
Does the warranty cover labor?
Not necessarily.
Some manufacturer warranties specifically exclude labor, removal, reinstallation, service, or shipping costs.
For example, Bromic states that the owner is responsible for labor, service, removal, reinstallation, and shipping costs associated with warranty claims.
What can void a warranty?
Depending on the manufacturer, warranty coverage may be affected by:
- Improper installation
- Improper use
- Abuse or misuse
- Unauthorized modifications
- Improper maintenance
- Commercial use where prohibited
- Failure to follow operating instructions
- Environmental damage
- Corrosion or normal wear
The manufacturer's warranty should be reviewed for complete exclusions.
How do I make a warranty claim?
Contact Revive Fitness Direct with:
- Order number
- Product name
- Manufacturer
- Model number
- Serial number, if applicable
- Description of the issue
- Photos or videos showing the problem
We will help coordinate the claim with the applicable manufacturer.
Installation
Do outdoor grills require professional installation?
Some products require or strongly recommend professional installation, particularly built-in gas grills, outdoor kitchens, fire features, and gas-powered equipment.
Always follow the manufacturer's installation requirements.
Does the warranty cover installation?
Installation labor is generally not automatically covered unless specifically stated in the applicable manufacturer's warranty.
Customers should review the product's installation requirements before purchasing.
Can I install a built-in grill myself?
Installation requirements vary by product.
Gas connections and built-in outdoor kitchen installations should be completed according to the manufacturer's instructions and applicable local codes.
Professional installation may be required.
Product Care
How should I maintain my outdoor equipment?
Follow the care and maintenance instructions supplied by the manufacturer.
Regular cleaning, proper storage, appropriate covers, and protection from environmental exposure can help extend product life.
Is rust or corrosion covered by warranty?
Not necessarily.
Many manufacturer warranties exclude normal corrosion, surface rust, discoloration, or environmental damage.
Coverage depends on the specific brand and product.
Can I modify my outdoor equipment?
Unauthorized modifications may void the manufacturer's warranty.
Contact Revive Fitness Direct or the manufacturer before making structural, electrical, gas, or other significant modifications.
Product Selection
How do I choose the right outdoor grill?
Consider:
- Available space
- Built-in vs. freestanding installation
- Natural gas vs. propane
- Number of burners
- Cooking surface size
- Desired BTU output
- Infrared burner requirements
- Side-burner requirements
- Rotisserie requirements
- Outdoor kitchen configuration
- Warranty coverage
If you're unsure which product is right for you, contact Revive Fitness Direct for assistance.
Can I purchase replacement parts?
Replacement-part availability depends on the manufacturer and product.
Contact Revive Fitness Direct with your model and serial number, if available, and we can help identify the appropriate parts.
Can I purchase accessories separately?
Yes. Many brands offer accessories such as:
- Covers
- Side burners
- Rotisserie kits
- Doors and drawers
- Griddles
- Cooking accessories
- Replacement components
- Outdoor heating accessories
Availability varies by manufacturer and product.
Customer Support
Who do I contact if I have a question about my order?
Contact:
Revive Fitness Direct
Email: support@revivefitnessdirect.com
Phone: +1 (763) 639-5671
Please include your order number whenever contacting us about an existing order.
Who do I contact if I have a warranty issue?
Contact Revive Fitness Direct first. We will help determine the applicable manufacturer's warranty and assist with the claim process.
What information should I have ready when contacting support?
For the fastest assistance, provide:
- Order number
- Product name
- Model number
- Serial number, if applicable
- Description of the issue
- Photos or videos when relevant
Our team will help determine the appropriate next step.
